Administrator, Data

**Overview**

The Data & Securities Management Administrator is responsible for maintaining security-holder registers and processing transactions, in accordance with statutory and service agreement standards, including: Validating and Processing transactions including Static changes, Transfers, Corporate Actions, Proxies, Fixed Interest, Warrants and Issuer Services work streams.

Understanding client and internal business processing rules;

Researching and responding to investor enquiries;

Accurate, efficient and timely processing of all transactions and off-market transfers in accordance with ASX Listing Rules. Investigating processing enquiries from internal stakeholders; and

Meeting or exceeding all key performance indicators (KPI's) set for this role.

The role may also involve assisting with a variety of management and client reporting. An SMG/DM Administrator may be rotated between roles, teams and/or projects

**Key Accountabilities and Main Responsibilities**
- Validation and processing of all Data Management and Securities Management transactions to ensure critical dates are met and client specific requirements are adhered to
- Ensure all transactions are processed within the time frames provided by the ASX Listing Rules or as outlined in Client Service Level Agreements (SLA).
- Responding to executor/solicitor and broker enquiries
- Ensuring CHESS electronic transactions are registered in accordance with ASX and SCH Business Rules;
- Prepare correspondence to investors;
- Adhere to Policies and Procedures;
- Attend to customer enquiries in person where required;
- Photocopy, filing and faxing shareholder information;
- Assist with the processing of Proxy transactions
- Attend client AGMs and EGMs and register all visitors and shareholders
- Maintain records of all work performed
- Assist others to complete tasks and attend to all tasks assigned by management from time to time.
- Effectively coordinate and/or resolve any escalated issues and/or shareholder/ issuer feedback or complaints
- Support Operational Services Management with process improvement initiatives
- Completion of Daily reporting, i.e.: productivity reports, workflow reports, enlighten stats
- Assist in the development and training of Administration staff in accordance with Management objectives and core values of Link at all times,
- Support the Team Leaders in ensuring that Quality & Assurance targets are achieved.
- Demonstrate ability to effectively prioritise work
- Demonstrate high level of initiative and motivation
- Flexible, able to meet deadlines and work additional hours when required
- Problem solving skills
- Assist in the management of key internal and external relationships
- Facilitate/participate in various team, project and management meetings as required.
- Any other duties as requested/directed by the Manager

**Experience & Personal Attributes**
- Accurate, efficient and timely processing.
- Policies and Procedures being updated and adhered to
- Satisfying all service standards (regulated or client SLA)
- Minimising Self-Insured Claims and Complaints as a result of processing errors
- Teamwork actively displayed within all Operational Services teams and other Business Units
- Accurate and timely management reporting
- Meet all deadlines and agreed client outcomes.
- Contribute to the training of fellow team members when appropriate; and
- Develop usage and knowledge on all internal systems
- Meeting or exceeding all productivity and quality KPI's set for the role;

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by