Solutions Architect
2 weeks ago
Overview
Solutions Architect - Enterprise Service Management at ServiceRocket. The role focuses on designing innovative and high-value solutions for customers, primarily leveraging the Atlassian suite. As a Solutions Architect, you build long-term, trusted relationships with customers, guiding them on their transformational journey to support broad corporate initiatives.
Responsibilities
Strategic Customer Partnership & Envisioning: Deliver strategic solution roadmap discussions with customers, aligning their business objectives with Atlassian capabilities and potential AI enhancements.
Map customers\' critical corporate initiatives and strategic goals to measurable KPIs, demonstrating how the Atlassian platform and its System of Work can drive positive business outcomes.
Act as a trusted advisor to customer stakeholders, including their technical and leadership teams, enhancing their strategic capabilities through sustained mentorship.
Set and communicate a compelling vision for a productive and efficient future for each customer, considering their unique challenges and organizational capacity for change.
Proactively identify and cultivate additional product and service opportunities within customer organizations that align with their strategic needs.
Actively participate in strategic sales, proposal presentations, and ongoing team
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