Applications Support Analyst/ Functional Consultant

Dynamics 365 Finance and Operations (F&O) - Functional Consultant/Support Analyst Posted Tuesday 5 August 2025 at 2:00 pmDiscover a career where care goes both ways
Based inMacquarie Park, short walk from Metro Station7 Additional leave days per year + Salary Packaging + WFH optionsFull time permanent ongoing opportunityExciting things are happening at Catholic Healthcare
We've grown to 5000+ employees and we're celebrating our 30th year of providing care in 2024.
Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.Due to a large enterprise-wide ERP project, we have a new opportunity for an experienced and diligent Applications Support Analyst/ Functional Consultant who thrives in a fast-paced environment and is open to change, to bring your expertise in Microsoft Dynamics 365 Finance and Operations (F&O) to support the project and in turn BAU needs, as the F&O SME.NOTE: Technical expertise & demonstrated experience with Microsoft Dynamics Finance & Operations (F&O) in a similar position - Essential to be considered for this integral new positionReporting to the functional Applications Team Leader, you will have the opportunity to combine technical expertise to administer and support systems, participate in small-scale projects, and contribute to strategic initiatives within the Applications Team and broader internal IT Team.
Your exceptional communication skills, curious nature and big picture mindset will aid your success.Your days will include;Providing technical support for CHL's organisational systems, initially Dynamics Finance & Operations (F&O) and later once BAU is achieved with F&O, apps will include MS Dynamics 365 (CE/CRM, Field Services), HR (Dayforce), Rostering, Operational and Clinical systemsConfiguring and customising Microsoft Dynamics 365 modules using configurations, workflows, and basic customisation tools to meet evolving business needsProviding technical support and expertise for issue resolution, including complex and escalated problemsManaging application security roles and permissions to ensure appropriate access and data integrityConducting user acceptance testing (UAT) and providing end-user support and trainingContributing to the design and implementation of application enhancements and upgradesCollaborating with cross-functional teams, providing technical expertise to drive solutions and resolve issuesMaintaining awareness of emerging IT trends and their potential impact on our applicationsCreating and maintaining knowledge articles, ensuring that application information and data remain current, accurate, and readily accessible to relevant stakeholdersThe ideal applicant will have the ability to identify and resolve issues, thinking creatively to develop effective solutions in addition to;Demonstrated technical experience with troubleshooting principles, methodologies, and issue resolution techniques - Microsoft Dynamics Finance & Operations (F&O) - Essential to be consideredDegree qualified in a relevant Information Technology discipline3-5 years' demonstrated experience in supporting and maintaining organisational systemsExperience building solutions using MS D365 best practices and deploying D365 solutions to higher environments - EssentialStrong understanding of systems integration principles across business applications, including MS Dynamics 365 (F&O, CE, Field Services), MS Forms Pro, and MS Logic Apps - EssentialDemonstrated experience configuring and customising MS D365 F&O, CE & Field Services and Microsoft Power Platform, including Power Apps and Power Automate.Experience in building and maintaining databases for query and problem trackingWorking knowledge of ITIL frameworkExperience in developing and interpreting technical documentation for training and end-user procedures.Knowledge of Dynamics 365 reporting and analytics tools (e.g., Power BI)Strong capability and technical knowledge of application systems in addition to F&O, such as Dynamics CE, Field Services, ServiceNow, and SharePointBroad knowledge of programming languages and techniquesKnowledge and understanding of security models as implemented in business applications.Knowledge of the aged care, health, or related sector - desirableWillingness to obtain Police CheckWhat we can offer you as an employee of Catholic HealthcareNot-for-profit tax benefits - pay less taxFitness Passport - discounted gym benefitsPaid Parental leavePaid Family leave, additional days off each yearLong Service leave after 5 yearsA values-based organisation that welcomes applicants from all faiths and backgroundsIf you're looking for a role where you can make a positive impact in a rewarding organisation like ours, we'd love to hear from you.Apply online now
Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream.
We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation.
We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants.
We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.Hello Recruitment Agencies, thanks for thinking of us.
Right now, we're looking to fill this opportunity directly so if we do need your assistance we'll be in touch.