Platform Support Software Engineer

Platform Support Software Engineer (AWS, .Net)
Location: Adelaide, South Australia, Australia
About us
Tiimely is a platform technology company powering the next generation of financial services products and credit experiences. Our proprietary AI-driven platform is licensed by 2 of Australia's larger banks, ASX Top 100 listed companies, fintechs, and our own in-house retail business, Tiimely Home.
Our core values are "Time to be Human", "Time to Take Responsibility", "Time to be Transparent", and "Time to Build Good Bonds". As a certified B Corp, we're committed to doing good through business – and building experiences that benefit all of our stakeholders.
Headquartered in Adelaide with a national team of 130, we're on a mission to transform how Australians access credit through cutting-edge technology and a human-first approach.
The position
The Platform Support Engineer role is designed for a software engineer who thrives in a customer-focused, problem-solving environment. You'll serve as the technical bridge between our platform engineering teams and our external partners, helping our customers integrate, operate, and resolve any issues they may encounter. While the role shares much of the skill set of a Software Engineer, the difference is your focus:
Dive deep into diagnosing, troubleshooting, and resolving partner-facing issues.
Provide technical guidance to customers and internal teams.
Contribute improvements to the platform based on partner feedback and recurring issues.
Bring a DevOps / SRE mindset, ensuring resilience, observability, and operational excellence across our platform services.
This is the perfect role for a software engineer who enjoys customer interaction, clear communication, and solving complex real-world problems—not just writing code in isolation.
Your responsibilities
Act as a technical point of contact for Tiimely's platform partners, helping them integrate, troubleshoot, and maximise platform value.
Investigate and resolve partner issues across APIs, integrations, and platform services.
Collaborate with product, engineering, and customer success teams to ensure timely resolution of incidents.
Write clean, efficient, and maintainable code to implement fixes, enhancements, and automation for recurring support needs.
Build tools, scripts, and monitoring solutions to improve observability, self-service, and reliability for platform customers.
Contribute to the incident management process from triage to post-mortems and continuous improvement.
Document technical solutions, FAQs, and runbooks for internal and customer use.
Feed insights from customer interactions back into engineering teams to guide roadmap and product improvements.
Participate in on-call rotation (if required) to support critical incidents and platform uptime.
Stay current with evolving best practices in SRE, DevOps, and platform engineering.
What we'd like you to bring
Strong software engineering background, especially in back-end or platform services.
Solid programming skills in .NET Core, C#, and MSSQL; familiarity with other languages (TypeScript, Python, etc.) is a plus.
Experience working with APIs, microservices, event-driven architectures, and cloud platforms (AWS required).
Familiarity with infrastructure as code, CI/CD pipelines, observability, and monitoring tools (e.g., CloudWatch, Grafana, Prometheus, Datadog).
Understanding of site reliability engineering principles—resilience, scaling, fault tolerance, automation.
Demonstrated ability to diagnose and resolve complex issues in live systems.
Strong communication skills, with the ability to translate technical concepts for non-technical stakeholders.
Previous experience in a customer-facing engineering role (support engineering, partner engineering, or SRE) is highly desirable.
Passion for building not only great software, but also great customer experiences.
What's in it for you
We offer an attractive remuneration package + generous employee share schemes.
We offer flexible working hours and work-from-home arrangements to balance your work and lifestyle.
We have a vibrant culture and workspace in Adelaide to help you do great work.
You'll be part of a company that's growing rapidly, building platform products customers love.
We welcome applications from candidates who meet the criteria and encourage you to apply even if you don't tick every box. If you have questions, contact Karam Singh at . Please let us know if you require any support or adjustments in our hiring process.
We're proud to be recognised as a certified Great Place to Work and Best Places to Work for Women in Australia.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
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