Wait Staff

2 weeks ago

Hamilton, Victoria, Australia Choo Choo Sushi Full time

Choo Choo Sushi Restaurant is looking for enthusiastic, personable, and service-driven **Wait Staff** to join our dynamic Front of House team. As one of Brisbane's most vibrant Japanese dining spots located in the heart of Hamilton Portside, we pride ourselves on delivering an exceptional customer experience that reflects both the warmth of Japanese hospitality and the efficiency of modern dining.

This role is ideal for someone who thrives in a fast-paced environment, has a genuine passion for people, and can contribute positively to a team. Whether you're welcoming guests with a smile or serving dishes with precision and care, you play a key role in shaping each customer's dining experience.

**Key Responsibilities**
- Greet and seat guests in a friendly and professional manner, maintaining a warm and welcoming atmosphere.
- Accurately take food and beverage orders using POS systems, ensuring timely and correct service.
- Maintain a thorough understanding of our menu, including specials and beverage offerings, and confidently make recommendations to guests.
- Deliver food and drinks to tables efficiently, ensuring presentation and orders meet standards.
- Respond promptly to customer enquiries, concerns, or complaints, escalating to management as required.
- Maintain cleanliness and organisation of dining and service areas throughout the shift.
- Assist in the setup and pack-down of dining areas before and after service.
- Process payments accurately via EFTPOS or cash, and handle receipts and tableside checkouts.
- Collaborate with kitchen and bar staff to ensure smooth and consistent service delivery.
- Follow all workplace health and safety, hygiene, and food safety procedures.

**Selection Criteria / Requirements**
- Previous experience in a hospitality or waitstaff role (Japanese or Asian dining experience is highly desirable).
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast-paced setting.
- Positive attitude with a customer-first mindset.
- Ability to work under pressure while maintaining a high level of professionalism.
- Must be available to work evenings, weekends, and public holidays as rostered.
- Basic knowledge of Japanese cuisine, sushi, or sake (preferred but not essential).
- RSA (Responsible Service of Alcohol) certification (required for handling alcoholic beverages).
- Legal right to work in Australia.

**Job Type**: Casual

Pay: $24.95 - $44.79 per hour

Expected hours: 24 per week

**Benefits**:

- Employee discount
- Health insurance

Schedule:

- Day shift

Supplementary Pay:

- Overtime pay

Work Authorisation:

- Australia (preferred)

Work Location: In person

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