Manager, Consulting

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**The Team**

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, payments, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our clients.

VCA is involved in the most strategic issues facing our clients in the region. The Manager role reflects the increasing demand for VCA services by our clients. Based in Melbourne, the Manager will report to a Director, Consulting, and support projects across the Australia, New Zealand and South Pacific markets.

**The Role**

The Manager, Visa Consulting & Analytics will work on consulting engagements for Visa clients in Visa's Australia, New Zealand and South Pacific region, enabling portfolio growth and improved profitability in clients' payment card businesses.

Typically 2-4 months in duration and running in parallel, potential projects could include portfolio management diagnostics, assessments of digital product and marketing strategies, product design and launch, development of industry landscape evaluations and best practices, and optimization of client customer experience and supporting processes.

Working within the core advisory team, the Manager will be responsible for significant components of client engagements, and in some cases end to end delivery of client engagements. Typically, this will involve the Manager interacting with the client team, gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. The full range of responsibilities are detailed below:
**Responsibilities**
- Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
- Ensure project engagements remain on track, utilizing governance frameworks and mitigating / resolving complex problems that emerge during engagements
- Prepare project materials including interview guides, data requirements, concepts, frameworks
- Undertake client interviewing, collecting and analyzing inputs such as client information, data, processes, policies, competitive and environmental information
- Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distill insights relevant to the client problem at hand
- Create, develop and maintain models, contribute to IP creation and standardised VCA offerings
- Continuously build knowledge, surfacing new insights and producing thought leadership pieces that contribute to practice development
- Identify solutions and recommendations that address client objectives and result in performance improvement
- Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly
- Recommend approaches to clients, providing guidance and at times physically supporting implementation at the client site
- Collaborate with local client relationship managers /other functional teams to gain insights and support client engagement and execution

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

**Qualifications**:
Having already accumulated a variety of experience, you will be curious about the payments industry and keen to work alongside an experienced team in gaining a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.

Specific skills and experience you will bring are:

- 5-8 years of relevant experience in consulting, corporate strategy, banking or business management
- Super