Data Centre Operations Manager

4+ years people management experience with direct reports in an IT related field
- 4+ years experience in managing IT systems
- In-depth knowledge and understanding of change concepts, problem and incident management

Are you a technical professional interested in joining an elite team and learning the skills necessary to maintain one of the world's largest information system infrastructures? If so, we are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding, and the drive to take AWS Data Centre Operations to the next level.
We are looking for a people manager who can collaborate, lead, and mentor a team of skilled Data centre Technicians with a variety of skills. You will be responsible for Data centre operations with a focus on continuous improvement to ensure we continue to deliver the highest level of service to our customers.
A day in the life
DCO Managers are front-line leaders that ensure all aspects of our hardware and network systems are operational within our Data Centre sites. You will guide a team of technical professionals to support this endeavor, along with frequent engagement of the following activities:

- Prioritize and assign trouble tickets to data centre technicians and operators, and routinely reviewing the ticket queue for large events and address accordingly.
- Guide, train, and educate data operations technicians on the best practices related to all service owner issues
- Manage and deliver mid-size projects
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Manage a diverse team of data technicians with varying skills
- Maintain the on-call schedule coordinating absence and vacations
- Recruit and train data technicians to ensure appropriate staffing levels
- Write and deliver performance reviews for staff
- Constantly improving all our processes and procedures. We believe there is nothing we cannot improve
- Assisting & managing relationships with external vendors & contractors.
- Ensuring we adhere to and exceed local Health & Safety standards in all our Data centres.
- Creating and maintaining metrics of all aspects of our Data centres and utilising those metrics to drive positive improvements.
- Assisting in implementing service methodologies that include incident management, problem management, change management, capacity management.

About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are experiencing rapid growth, therefore your onboarding will be dynamic in nature, where you will gain diverse experience working in new and established AWS data centre's. These future Amazonians will rotate through various AWS locations to complete training as part of their onboarding to prepare for deployment in a data centre region. This training will be completed over a duration of 6-12 months. Once training is completed, individuals will be relocated to the permanent location.
- Bachelor's degree in an IT-related field or equivalent professional or military experience
- Project Management experience
- Linux/UNIX certification and/or administration experience.
- Hardware architectures knowledge and troubleshooting experience.

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.