Gaming Operations Manager

2 days ago

Sydney, New South Wales, Australia West Hq Full time

West HQ Ltd is seeking an experienced Gaming Manager to join the team.

Your experience in effectively managing teams and delivering exceptional customer service will be paramount to this role as we strive to provide the ultimate customer experience.

This position includes duties such as:

- Scheduling and managing the allocation of labour to meet operational needs
- Implementing and monitoring procedures to improve Gaming
operations
- Ensuring industry leading customer service standards
- Planning the short and medium-term resource needs of the team
- Coaching and development of the team
- Implementation of policies and procedures
- Gaming Analysis

**Who are we looking for?**

A proactive and professional leader with superior gaming knowledge including systems and procedures with the ability to create the right ambiance, atmosphere and service levels.

**What do you need to be considered?**
- A passion for the Gaming industry
- Background in hospitality within a Gaming Manager or Gaming
Supervisor role
- Demonstrated operational experience
- Diploma or Advanced Diploma of Hospitality, Frontline
Management or Business Management (or equivalent)
- Experience in supervising and performing gaming and cash
handling duties
- Conflict management, player resolution, critical reasoning skills
- Leadership in delivering a consistent, high-level of customer
service
- An understanding of current gaming compliance requirements
- Computer skills including the ability to use Excel and Word
- A willingness to work varied hours outside of 9am-5pm Mon to Fri to support the team in peak times
- RSA & RCG Competency Card

**The Perks**

Not only will you be working at Sydney's leading landmark destination for entertainment, fitness, lifestyle & accommodation in the Western Sydney region, we would also like to provide you with:

- Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55
- Complimentary lunch or dinner
- Ongoing discounts on accommodation, restaurants and sport & recreation programs
- Access to our corporate health fund
- A 'sweet' Rewards & Recognition Program for all team members and GREAT staff offers
- Unlimited career development and professional growth opportunities
- Free secure parking

  • Operations Manager

    2 days ago

    Sydney, New South Wales, Australia Utopia Gaming Systems Full time

    Banktech GroupMacquarie ParkInformation Technology & Communication Technology**UTOPIA Gaming Systems**, a part of The Banktech Group, is a leading gaming solutions provider servicing Australian clubs and hotels. It provides in-venue gaming systems and related services including cashless gaming, loyalty and Business intelligence systems and is at the...

  • Game Designer

    3 days ago

    Sydney, New South Wales, Australia Lnw Gaming Anz Pty Ltd Full time

    Gaming:Welcome to the world of land-based gaming.At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.Position SummaryWho we are:With a team of over 6,000 passionate individuals, Light and Wonder is at the forefront of innovation in...

  • Gaming Operations Manager

    1 day ago

    Sydney, New South Wales, Australia beBeeGaming Full time $60,000 - $90,000

    Job Title: Gaming Operations ManagerThis role oversees the day-to-day management of a gaming room, fostering an inviting atmosphere for patrons.Analyze customer behavior to enhance their experience.Collaborate with senior staff to ensure smooth operations and compliance standards are met.Mentor team members on gaming expertise and best practices.Promote...

  • Gaming Operations Manager

    1 day ago

    Sydney, New South Wales, Australia West Hq Full time

    West HQ Ltd is seeking an experienced Gaming Operations Manager to join the team.Your experience in effectively managing teams and delivering exceptional customer service will be paramount to this role as we strive to provide the ultimate customer experience.This position includes duties such as:- Scheduling and managing the allocation of labour to meet...

  • Gaming Operations Manager

    2 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $73,000 - $80,000

    About Gaming Operations, a key focus in hospitality management.The ideal candidate will oversee gaming operations, lead the team during busy periods, and ensure a seamless customer experience across hotel services.We're looking for someone with proven experience in hospitality management, strong knowledge of gaming operations, and current RSA, RCG & ARCG...

  • # Gaming Operations Manager

    4 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $60,000 - $85,000

    Gaming Operations ManagerAt our establishment, we're seeking a highly skilled and experienced gaming operations manager to lead the gaming room team.About the Role:BUILD STRONG RELATIONSHIPS WITH REGULAR CUSTOMERS AND PROVIDE EXCEPTIONAL CUSTOMER SERVICE.Collaborate closely with management to maintain smooth, safe operations within all regulations.LEAD BY...

  • Gaming Operations Manager

    2 days ago

    Sydney, New South Wales, Australia beBeeGaming Full time $60,000 - $95,000

    We are seeking a Gaming Supervisor to join our gaming operation and create an exceptional customer experience in our state-of-the-art gaming room.This is a fantastic opportunity for a seasoned professional to grow within the hospitality industry and contribute to the success of our venue. As Gaming Supervisor, you will be responsible for managing all aspects...

  • Gaming Operations Manager

    3 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $110,000

    Gaming Supervisor RoleAs a key member of our team, the Gaming Supervisor will play a pivotal role in delivering exceptional customer experiences and driving business success.The ideal candidate will have experience working as a Gaming Supervisor in reputable pubs with a proven track record of achieving business goals and creating an outstanding service...

  • Gaming Operations Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeGaming Full time $75,000 - $83,000

    Job OverviewOur gaming room is seeking an experienced gaming professional to oversee daily operations, manage staff, and maintain a welcoming atmosphere.

  • Gaming Operations Manager

    21 hours ago

    Sydney, New South Wales, Australia beBeeGamingProfessional Full time $60,000 - $85,000

    Job OverviewWe are seeking a Gaming Supervisor to manage the gaming operation and provide an exceptional customer experience.Oversee the day-to-day running of the VIP gaming loungeReport on gaming performance and back-office administrationEnsure cash handling, bartending, and machine troubleshooting meet high standardsTrain and develop team members for...