Product Specialist

The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can't imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

**The Challenge**:
We are seeking people to join an industry-leading team to help our clients ensure their most common touch points and experiences with Qualtrics are extraordinary. We seek people with the potential to become future leaders in the company. Product Specialists work with all levels of customers to guide them through our products and ensure that they are receiving a high level of care and support on the software. They are energized by the opportunity to work through difficult technical issues, creatively problem solve, and communicate daily with customers whilst receiving amazing opportunities to grow and develop your career within a technology space.

This role is a fast-paced launchpad to other roles and leadership within Qualtrics. We expect most Product Specialists to progress from the role within 12-18 months. Within the role, you will gain troubleshooting expertise, deep insight into the Qualtrics platform experience, and develop skills instructing customers on the best ways to use the software. Moreover, you will receive coaching on your written and verbal communication skills. Through providing product support and engaging in special projects, you will learn to work with senior level employees within Qualtrics and at client companies. Former Product Specialists have gone on to lead teams within Engineering, Operations, Marketing, and Customer Success, and Sales.

**The** **Expectation** **for** **Success**:
You'll know you are a top performer when you consistently receive top satisfaction scores from our clients. You'll become an authority in the Qualtrics product, which will ensure you can effectively help our customers with a mix of instructing and troubleshooting. While helping customers is your core focus, you can lead projects that have an impact not just on this team but across the organization as a whole. Eventually you will move on to a great next role in Qualtrics bringing your knowledge of our customer base and how they use our product.

**A** **Day** **in** **the** **Life**:

- The one constant about Qualtrics is progress - you regularly adapt and learn as our products and technologies change.
- We have an open office environment here at Qualtrics, so you collaborate with fellow product specialists by finding outside-the-box solutions for both our customers and our processes.
- Help the company innovate in how we service our customers, transforming our business, and its products, pushing it to the next level.
- Learn more about a day in the life on our Qualtrics University website.

**Who We're Looking For**:

- Bachelors Degree minimum - having completed studies or within 6 months from completing. This role is fantastic for upcoming graduates
- Must be comfortable with weekend work on occasions. This will be predetermined on a rotational basis amongst the team, with the flexibility to choose which 5 days of the week best suit your schedule.
- Executive-level communication skills in English (reading, writing, speaking, comprehension)
- Excellent analytical skills and detail orientation.
- Ability to communicate and teach complicated concepts, and preferably any prior experience instructing, in research, or tutoring.
- Interest in Technology/SaaS industry.

**What differentiates us from other companies**:

- A product that is strongly positioned to disrupt a multi-billion dollar industry and change the way we think about traditional experiences.
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours. Hear from our employees directly on Glassdoor (4.5 stars)
- We live by our cultural values: TACOS - Transparency, All In, Customer Obsessed, One Team, and Scrappy.
- We hire the best with the intention of developing and promoting within. Our interview process is held at a high standard, however our company's success cannot be done without the success of our people.
- We lead from the front on important issues. We have several teams focused on Diversity and Inclusion (MOSAIQ), cancer research (Five For The F