Sap Academy For Services

SAP Academy for Services & Consulting (Australia) - Technical Quality Manager
Overview
The SAP Academy for Services & Consulting is a 12- to 15-month graduate program to start your career. This program consists of classroom-based learning including rotation opportunities with a predefined focus role within the business. The Academy aligns with the SAP Customer Services & Delivery team supporting our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer. The Premium Engagement (PE) business, led by Technical Quality Managers (TQM), is a strategic advisory for primarily the largest SAP customers and plays a critical role in driving customer success and the success of the Customer Services & Delivery organization. The SAP Technical Quality Manager (TQM) is a key role in the PE business and works with customers with Premium Engagement contracts, e.g., MaxAttention and ActiveAttention, delivering contracted services and building long-lasting engagements across the customer landscape and end-to-end business processes in SAP solution scope.
Responsibilities
Strong customer engagement skills to develop into a Trusted Advisor within a large, enterprise client
Service delivery understanding and value-management mindset, with focus on project-managing PE services delivery as TQM: resourcing, staffing, scope mgmt, risk and issues mgmt, escalation management
Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration
Business acumen and business understanding: ACV (annual contract value) contract renewal, solutioning, procurement, customer retention, managing P&L on contract level
Working as a core member of a virtual account team and orchestrating cross-account internal governance
Analysis of customer situation and requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
Engagement governance, executive reporting & presentations
Gain or have previous experience in design, implementation, and change management projects
Facilitation, negotiation, and de-escalation skills
Education and Qualifications/Skills and Competencies
Bachelor's degree, or equivalent tertiary study
0-3 years' work experience with customer facing roles
Team player with ability to work independently and take ownership of assigned tasks
Good listener with excellent communication skills, empathetic, collaborative
Resourceful self-starters with strong interpersonal skills who are eager learners
Interested in technology, innovation, and how digital platforms can solve business challenges
Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
Expectations and Tasks
Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and deliver according to service specifications
Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training
Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations
Build and maintain relationships with internal and external stakeholders
Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
Adapt to knowledge on new technologies in a consistently dynamic and changing environment
Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the investment of end customers
Other statements
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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 30% | Career Status: Graduate | Employment Type: Regular Full Time | Locations: Sydney/ Brisbane/ Canberra
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