Project Officer – Employer Account

6 days ago

Brisbane, Queensland, Australia Max Full time

Join to apply for the
Project Officer – Employer Account
role at
MAX
The Employer Accounts Servicing Team is responsible for supporting the Employer Engagement Team in the delivery of efficient and effective operations of high quality services across all areas of the MAX Solutions organisation nationally. Wage Subsidy administration, claims to the Department and other Government sources are the key functions of this role. This role is responsible for servicing national account Employers including validating placements, wage subsidy management and tracking placements to outcome.
Responsibilities
Contribute to the various Employer Account Servicing Team daily tasks and overall risk mitigation for the broader organisation
Conduct de-brief sessions with managers and staff to clearly communicate non-compliance with Departmental guidelines and MAX Employment policy and procedures, and practical steps to rectify identified issues
Assist in help desk functions with telephone and email enquiries ensuring that all matters are dealt with in a timely and efficient manner
Promote MAX Solutions services and maintain a high profile and professional company image
Approve Wage Subsidy agreements and payments
Personal Attributes
Reliable, responsible and highly professional in all aspects
Strong attention to detail
Flexibility to changing priorities and working quickly, effectively and autonomously under challenging time demands with competing priorities
Outcome focussed and goal orientated
Key Skills
Excellent understanding of Employment Services Contractual requirements
Exceptional communication (oral & written), negotiation and interpersonal skills
Excellent organisational and analytical skills
Effective, positive problem solving and conflict resolution skills
Knowledge of relevant legislation including Anti-discrimination, Equal Employment Opportunity, Occupational Health and Safety, Privacy and Freedom of Information
Computer skills - Advanced Word, Excel, Internet & email
ESS system or equivalent experience preferred
Required Experience
Employment Services industry and practical experience with demonstration of the above mentioned key skills and personal attributes is considered highly important in the role
Diversity and Inclusion
We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company. At MAX, we value diversity - in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply. We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.
Next steps
If you have a passion for helping people please click "apply" to find out more about the role. If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on or email before you submit your application.
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