Senior Fleet Services Consultant

Do you want to:
Work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
Understand the strategic direction of your organisation and how your effort contributes to success?
Work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
Work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
Be recognised and rewarded for your performance?
Work for an organisation where 'C-A-R-E' are their values?
Have career opportunities, a voice that's heard, and a fast-paced, dynamic yet flexible working environment?
...If so, then FleetPartners might be the place for you
About us
FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.
We have a strong company culture that values our people and are proud to present you with this opportunity to join our team. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 84,000 vehicles currently under management.
About the role
As a
Senior Fleet Services Consultant
, you will play a senior role in the successful operation of our Fleet Services function. Covering fuel, infringements, registrations, and tolls, you'll support the Fleet Services Manager in guiding the team to deliver exceptional customer outcomes. With a strong focus on compliance, quality assurance, process improvement, and stakeholder engagement, you'll set the benchmark for team culture and performance, helping to drive efficiency and excellence across the function.
Some of your key responsibilities in this role will include:
Process & Compliance Management
Manage operational and administrative processes including fuel card ordering/cancellation, infringements, and tolls.
Contribute to process and system improvements to enhance compliance and efficiency.
Deliver on agreed SLAs and KPIs.
Customer & Stakeholder Experience
Resolve customer cases and queries within required timeframes.
Support customers and internal stakeholders with resolution management.
Build and maintain strong working relationships across teams and external partners.
Team Support & Development
Support the Fleet Services Manager with process documentation and communications.
Act as an escalation point, providing direction and problem-solving support.
Coach, develop, and cross-train team members across functional areas.
Foster a collaborative, positive, and high-performing team environment.
Administrative & Operational Support
Provide support to the wider operations team as required.
Monitor productivity, quality, and performance within Fleet Services.
This is a great opportunity for an experienced Fleet Services Consultant to step up into a senior role and take on greater responsibility. You'll bring:
Minimum 3 years' experience in administration and/or customer service, with exposure to complex issue resolution.
Strong analytical and problem-solving skills, with the ability to interpret data and identify trends.
Excellent time management, organisation, and the ability to manage competing priorities in a high-volume environment.
Proven ability to build strong relationships and liaise effectively across all levels of the business.
Professional communication skills, both verbal and written.
Adaptable and flexible in responding to diverse customer queries.
Demonstrated ability to coach, mentor, and inspire colleagues to enhance team capability.
A strong commitment to customer service, process improvement, and quality outcomes.
Perks
27 days of leave per year.
16 weeks paid parental leave for primary carers, regardless of gender, and with no minimum tenure; 4 weeks paid leave for secondary carers.
A 'Dress for your Day' policy.
Flexible and hybrid working arrangements.
Rewards programme, including a range of discounts from a variety of retailers.
An extensive range of other employee benefits.
If you're ready to take the next step in your career and play a key role in our Fleet Services team, apply now and grow your career with us
If you are successful in your application, then we will be in touch with you soon.
Offer of employment with FleetPartners Group is conditioned upon the successful completion of a background check, subject to applicable laws and regulations.
Awards
Top 101 Australian Workplaces for Women 2024
Certified carbon neutral fleet organisation
WGEA Employer of Choice for Gender Equality
Work180 Endorsed Employer for Women
Supply Nation member
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