Event Manager

**ABOUT CTM AND CTM MEETINGS & EVENTS**

CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane and today is one of the largest travel management companies in the world

CTM Meetings & Events (CTM M&E) represents a complete service for all Meetings, Incentives, Conferences and Events (MICE), including face-to-face, virtual and hybrid event solutions. We pride ourselves on offering a tailored service solution for our clients, working across various industries to meet their business needs. Whether complete event management, group accommodation, travel logistics, or our innovative technology services, we aim to provide a flexible solution to meet our client's event requirements.

**ABOUT THE ROLE**

Join CTM's dynamic Events team and bring our core values—**Connect, Deliver, Evolve**—to life through exceptional event experiences. As an accomplished Event Manager, you will play a pivotal role in the planning and delivery of a diverse portfolio of events, ranging from executive meetings to large-scale conferences and incentive programs. You will collaborate with our travel team to ensure that all travel arrangements for your program are booked and managed in line with the event requirements. Your industry expertise, strategic thinking, and keen attention to detail will be essential in delivering consistently outstanding outcomes. We seek a results-driven professional with a strong service focus, excellent problem-solving capabilities, and the ability to anticipate and exceed client expectations. If you are committed to excellence and ready to elevate event experiences on a global scale, we want you on our team

**KEY RESPONSIBILITIES**
- Work with the Operations Manager, Senior Event Manager and client to ensure that the event brief and budget are fully understood and logístically sound and to provide proactive solutions when necessary.
- Establish correct systems and processes from the outset to ensure timely, error-free event management.
- Maintain accurate files, budgets & critical paths to adhere to deadlines and budgets, especially supplier attrition and cancellation deadlines as per signed contracts.
- Effectively negotiate and manage hotel, transport and other program components to ensure accuracy and seamlessness.
- Ensure all delegate data is accurately processed, including travel and accommodation
- Respond to all client queries professionally and within agreed timeframes, ensuring client satisfaction.
- Maintain effective communication pre, during and post-event with all stakeholders to ensure the clients' needs are understood, being met and proactive strategic solutions are being offered
- Implement customer/event-specific systems and processes to ensure accurate and efficient event management.
- Utilise leadership skills to develop and mentor Event Coordinators under your management.
- Identify margin improvement where possible to ensure company targets are met/exceeded.
- Ensure the service level framework based on the fundamental principle of professional service is always maintained.
- When service matters are identified, recommend a solution or escalate the issue promptly for support.
- Maintain a comprehensive understanding of your clients' business, culture, strategy and direction to develop effective event solutions which meet our clients' objectives and budgets.
- Available to work onsite (Domestic & International) when project requires

**SKILLS**
- A minimum of 5 years of demonstrated event management experience in a similar role.
- Strong understanding of the MICE industry and suppliers
- Ability to work and multitask in a fast-paced, high-pressure environment.
- Experience in leading/working within a team to achieve proven successful results.
- Critical thinker and problem solver.
- Knowledge of event software eg EventsAIR
- Exceptional time management skills and attention to detail are essential.
- Excellent customer service and communication skills, both written and verbal
- Ability to build strong working relationships and ensure stakeholder engagement.

**Why CTM?**
CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing.

As a global organization CTM offers a range of employee benefits that you can access, including;
- Travel discounts
- Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits
- Training and Development opportunities
- Annual Volunteer Day
- x2 Wellness/Chillout Days
- Blended work arrangements with hybrid WFH flexibility
- 2 Weeks extra leave - Purchase Leave

Acknowledgement of Country
In the spirit of reconciliation, Corporate Travel Management acknowledges the Traditional Cust