Small Business Banker

Overview
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Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role.
Responsibilities
Undertake sales related requirements for a portfolio of Small Business customers.
Build relationships with Business Partners to create and action new business opportunities and support our customers.
Action and manage Salesforce opportunities & national leads.
Increase our customers "Bank of Choice" footprint and undertake retention related activities for existing customers.
Perform credit analysis and approve requests for temporary excesses/increased limit requirements.
Provide coaching, lead actions and role model great behaviours across the broader business.
Managing lending and product requests for small business customers.
Understanding customers business needs to provide holistic banking solutions.
Increase the portion of 'Mybank' customers within the portfolio with the number of interactions and referrals.
Accountable for managing customer complaints and escalations until resolution is reached.
Coaching and development of less experienced bankers within the team and developing associates.
Drive customer portfolio risk and compliance.
Establish and maintain Working Relationships with key stakeholders (Retail, NAB Partners and other Business Partners).
What You'll Bring
A genuine passion for customer service.
Demonstrated experience in a lending role.
Experience in managing customer relationships, and the credit process.
A strong financial/business acumen.
Problem solving, time management, critical thinking and negotiation skills.
Diversity and Inclusion
A diverse and inclusive workplace works better for everyone.
We know that our people make us who we are.
That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves.
In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated.
Additional Information
Build your career with NAB.
At NAB, we encourage our colleagues to invest in their skills, experiences and careers.
To apply, review the job advertisement and the Role Purpose Statement.
If the opportunity excites you and aligns with your career aspirations, seek your People Leader's endorsement and apply.
Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role.
If you require any adjustments to the recruitment process or the role, please let the Talent Acquisition Consultant know.
Looking for career advice?
We're excited about your interest in this opportunity
For personalised career advice and to discuss your growth within NAB, please speak with your People Leader.
Additionally, please visit CareerU or Careers at NAB for useful tips and tools.
Our Talent Acquisition Consultants are dedicated to the hiring process and will not have the full picture of your career path.
We wish you the best of luck with your application
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Job Details
Seniority level: Entry level
Employment type: Temporary
Job function: Finance and Sales
Industries: Banking
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