Customer Banking Specialist

5 days ago

Melbourne, Victoria, Australia Commonwealth Bank Full time

Overview
Customer Banking Specialist - Hawthornrole atCommonwealth Bank.
Join to apply for the role.
Please note that rosters are predetermined.
Before applying please ensure you are available to cover the following roster:
30 hours per week
Monday - Friday: 9.30am-4pm
Do work that matters
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
We've been serving our local communities for over 100 years, with market-leading products, services and technology.
See yourself in our team
As the Customer Banking Specialist in our Hawthorn Branch, you'll:
Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
Support customers with enquiries, maintenance on accounts and process applications for credit products
Complete Financial Health Checks to assess customers' financial needs and identify any changes
Provide options for the customer through education and demonstration of our in-branch technology and digital banking options
Problem solve and provide effective solutions whilst championing our processes, procedures and drive our risk-adverse culture
We're Interested In Hearing From People Who Have
Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
Excellent communication skills and the ability to articulate financial terms in a clear way
The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing holistic solutions
A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
If this role matches your experience and career goals, apply today
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.
We're keen to support you with the next step in your career.
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