Content Designer

4 days ago

Sydney, New South Wales, Australia Hcf Full time

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover over 1.8 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

**About the role**

To fulfil our Uncommon Care promise to our members, employees, and partners, and building on our world-class technology platforms, we're reimagining our offering and capability with a member first approach.

Reporting to the Senior Content Designer within the Brand & Content function, the Content Designer is responsible for managing and executing seamless end-to-end member experiences that help members and prospects engage with our offering and navigate with confidence.

The Content Designer will collaborate closely with multi-disciplinary teams to leverage user research and insights to produce effective content and product copy that is high quality, understandable, accessible and aligned to our brand tone and voice.

**About you**

To be successful in this role, you will demonstrate the following qualifications, experience and skills:

- A relevant Bachelor degree or equivalent and 5 to 7 years' experience in a Content Design, UX Writer or Digital Content role.
- Experience in core skills such as UX writing, content audits and analysis, content mapping and modeling, content planning and sourcing, conversational design, information architecture, and storytelling.
- A passion for user content and UX (both long-form content and microcopy).
- Understanding product/experience design processes and prototyping, testing and iterating designs in an agile environment.
- Engaging and collaborating with different practice areas
- Solid SEO experience including an iterative approach based on results.
- Experience using SEMRush or similar platform is advantageous.
- Excellent verbal and written communication skills are and you have senior stakeholder experience in a large corporate environment.

***Desirable skills**
- Experience in a health or a regulated industry such as banking and financial services or insurance.
- Understanding product/experience design processes and prototyping, testing and iterating designs in an agile environment.
- Certification on hands on experience with agile project management methodologies

***Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your wellbeing journey, so that you can be at your best.

We're all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our HCF team

**Benefits**
- Up to 50% discount on health cover, pet & travel insurance
- Family & Friends day
- Organisational wide Recognition & Rewards program
- 18 weeks Parental Leave Scheme
- Health & Wellbeing Initiatives

**A career with us - How to apply

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