Store Manager

7 days ago

Melbourne, Victoria, Australia Anne'S Pantry Full time

**Company Description**
Anne's Pantry is a successful and well-established group of Bakery Cafe stores specializing in handmade baked products and barista made coffee. Our specialty is made to order Banh Mi rolls which account for over 40% of our daily sales.

Over the next year we expect to further expand into Franchising and plan to roll out Franchised stores at a rate of 1-2 per year initially. The longer term plan is to have 15+ stores in the next 5 years.
**Job Description** Role description and purpose**

The Anne's Pantry Store Manager is responsible for managing the daily operations of the selected Anne's Pantry store.

The _Store Manager _is responsible for managing the development of their store, with overall responsibility for the operational & financial performance of the store, and includes being:

- the custodian of the Anne's Pantry brand, delivering exceptional standards of quality, service and product within your store in line with organizational values and objectives.
- developing the team in line with the learning & development, succession planning and growth strategies of the business.

**Key responsibilities**

**Store management**: You will work in the store(s) to support the daily operations as outlined below.
- Support your store as required.
- Conduct staff recruitment and training.
- Oversee rostering to meet key KPI's (key performance indicators)
- Oversee ordering to meet key KPI's (key performance indicators)
- Complete general administration inc Deputy, Xero.
- Maintain COGS and labour rates at required levels.
- Support New Store opens.
- Support Franchisee training in store if required
- Help build Standard Operating Procedures (SOP's)
- Complete Compliance and store audits.
- Help develop AP 5 Steps of Service
- Respond promptly to all customer enquiries and reviews.
- Roll out marketing plans.

**Experience requirements.**
- Experience working in hospitality. 2- 3 years
- Rostering experience
- Staff and Team management experience
- Hiring and Training experience

**Additional Information** Skills / Knowledge. (These skills will come with on the job training )**
- Hospitality Management skills
- Rostering skills
- Customer service skills
- Training skills

**Personal Attributes**
- Leader
- Results driven.
- Professional
- Problem solver

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