Sales Analyst

Molycop | Newcastle
- Closing date: 08/08/2025

**Company Information**:
Molycop is a dynamic and forward-thinking organization committed to excellence in all our endeavours. We pride ourselves on our astute, professional approach and dedication to integrity and delivering strong results.

We are seeking a professional and accomplished sales performer to join our team and contribute to the ongoing success of our Rail Products division.

**The Role**

The **Sales Analyst** plays a pivotal role in ensuring our customer needs are met promptly by liaising with our operational areas, effectively communicating, displaying strong organisational capability and disciplined follow-up actions.

Key responsibilities for this role include:

- **Sales Process Coordination** - co-ordinating internal teams to ensure smooth order progression; tracking and management of freight documentation, compliance and shipping schedules; liaison between internal teams and customers to ensure expectations are met.
- **Market Analytics and Intelligence -** conduct regular analysis of market trends, customer segments etc; monitor import/export data to identify opportunities or risks; prepare reports and insights to guide sales strategies.
- **New Product and Service Development Support -** collaborate with technical and product teams to identify customer needs ad translate into product/service concepts; gather customer feedback and market data for feasibility assessments; support early-stage engagement and pilot launches or new offerings.
- **Lead Generation and Product Promotion - p**roactively identify and qualify new business leads through outbound activity, digital channels, and industry events; promote new offerings to prospective customers; maintain prospect pipelines and track engagement through the sales funnel.
- **CRM Management -** Maintain accurate and up-to-date records of interactions, opportunities, and sales activity in CRM system; **s**upport forecasting and performance tracking through reports and performance tracking; **c**hampion CRM adoption and ensure data quality across the team.
- **Account Manager Support and Succession Planning -** Shadow Account Managers to develop a deep understanding of clients, sales cycles, and delivery; provide coverage and ensure service continuity during absences; actively participate in succession planning by progressively taking on account responsibilities**.**
- **Customer Service -** Serve as primary contact for order and logistics-related inquiries; resolve complaints and delivery issues with urgency and professionalism; keep customers informed about order status and shipment tracking; plan and monitor inbound/outbound shipments for timely, cost-effective delivery; Liaise with transport providers, warehouses, and suppliers to manage goods flow; Track shipments and resolve delays proactively; Ensure compliance with transport regulations and company policies.

**About You**
- Tertiary qualifications in Business, Marketing, or related field (preferred)
- Minimum 2 years in sales support, business development, or a customer-facing role
- Experience in international trade or logistics coordination is advantageous
- Strong interpersonal and communication skills
- Analytical with high attention to detail
- Proactive, self-motivated, and growth-focused
- CRM proficiency (e.g., Salesforce, HubSpot)
- Capable of juggling multiple priorities in a demanding environment
- Manufacturing industry exposure in a sales capacity is desirable.

**What We Offer**
- Competitive compensation and benefits package.
- Opportunities for professional growth and development.
- A collaborative, supportive and inclusive work environment.
- Safety is our passion
- The opportunity to make a significant impact on Molycop's success and future direction.

Molycop's network of manufacturing facilities, distribution centres and regional sales offices in 10 countries, employs over 1200 employees providing service to over 400 mines across 40 countries.

Molycop is a global market leader in the manufacture and supply of grinding media, mining chemicals and rail consumables. The company has built a strong reputation over many years for outstanding service, industry knowledge, and trusted supply.