Sales & Laser Specialist, Surry Hills

**ABOUT REMOVERY**

Join us in our journey of normalising tattoo removal around the world Removery is an innovative, collaborative laser tattoo removal company. We take pride in our mission to make a real difference in people's lives by supporting them as they embrace change through their tattoo removal journey. Our vision is to remain professional, genuine and approachable.

Removery's working environment is driven by a clinically proven, human-oriented, removal process that achieves results Studio teams are highly trained and passionate about what they do.

We strive to make it easy for those with unwanted tattoos to remove them - in the most accessible locations, with the best technology, in safe and comfortable environments and with studio teams who will support them throughout their journey.

With a combination of 20+ years and having performed more than 400,000 treatments, enabling us to offer clients an unrivalled treatment experience, Removery is the only scaled, pure play provider of laser tattoo removal services in the world. We use best in class technology utilising the innovative PicoWay laser equipment to remove tattoos safely and effectively.

**ABOUT THE ROLE**
- Must be able to work Tuesday to Saturday trading hours
- Brand new studio located in Surry Hills due to open soon

You will be a tattoo-friendly (or perhaps even tattooed) and critical member of our team as we continue to grow in the United States, Canada, and Australia.

Our Sales and Laser Specialists not only drive consultative sales, educate new clients, and deliver unmatched service as new clients come to us to begin their removal or fading journey, they are are considered our "in-clinic experts" too.

We want all our people to have a combination of confidence and a high level of integrity coupled with a "customer-obsessed" attitude. We also ask that you showcase excitement around community outreach to generate as much interest in our service as possible From there, your primary responsibilities include delivering a warm, engaging, consultative experience to our clients, educating on the tattoo removal process from start to finish, delivering safe and thorough treatments, mentoring new laser technicians, and other administrative-related tasks required for business operations.

**PRIMARY RESPONSIBILITIES**:

- Close sales and build strong rapport with potential clients by demonstrating ethical sales practices, educating, and showcasing the value of our approach, service, and protocols
- Own local area business development including community networking and outreach in collaboration with our marketing team, to inform the public of our service offerings and promotional opportunities
- Build loyal referral relationships with clients, businesses, and tattoo artists
- Conduct consultations with new clients, educating them about the laser tattoo removal process
- Provide high quality, safe and thorough laser treatments; to a high standard, in line with our treatment protocols
- Undertake additional, ongoing laser training as appropriate
- Manage the training of new laser technicians in conjunction with the broader Removery clinical team and in line with Removery protocols, and be a mentor to them
- Follow appropriate sanitation and clinical protocols
- Communicate realistic removal expectations and treatment outcomes
- Ensure client satisfaction by delivering superior customer service
- Conduct inventory to ensure adequate products, promotional materials, branding on-hand to exceed customer expectations
- Maintain detailed client records - both new, future potential, and referral clients
- Manage bookings in collaboration with our contact centre
- Manage follow up process in partnership with our contact centre and marketing teams by communicating with clients who have expressed an interest in tattoo removal or fading
- Understand your KPIs, monthly targets, and reporting to ensure you can monitor and exceed your goals
- Represent the company brand, mission, and culture
- Preserve visual and merchandising brand standards
- Additional responsibilities as required for the success of the brand

**POSITION REQUIREMENTS**:

- Having your own tattoos is not a requirement, but we do love them You are welcome either way at Removery
- Passion for the tattoo removal industry; awareness this is not 'just a job' but an invitation to be an empathetic partner with our clients through an emotional time in their lives
- Excellent consultative sales and negotiation experience in a retail, med spa or similar setting required
- Qualification/experiences in; Beauty therapy, Nursing, Diploma of Cosmetic Laser & Light Therapies.
- Previous laser / IPL experience is highly desirable but not essential
- A proven track record in customer service and needs-based selling in a beauty role
- An ability to remain flexible and seek alternative solutions to problems
- Comfortable, confident, and competent in conducting client consultations and selli