Concierge

2 weeks ago

Canberra, ACT, Australia Hyatt Hotel Canberra Full time

Summary

About Park Hyatt Canberra

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

This is your chance to work with exclusive clientele at a luxurious heritage property like no other. As a valued member of the team you will enjoy:

- Complimentary employee meals
- Training and development opportunities
- Laundered uniforms
- Complimentary and discount accommodation at Hyatt properties worldwide

About the Role

As Concierge, You will be responsible to provide an excellent and consistent level of service to your customers. The Concierge is responsible to contribute to the smooth and efficient running of the Concierge within the Rooms Division

Some of the responsibilities include:

- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner; feedbacks guests complaints to Team Leader - Bell Service immediately.
- Assisting all inquiries and providing information and arrange bookings if needed.
- Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
- Delivers and distributing all mails an postage
- Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed; transports guest's luggage to their room in an efficient manner.
- Be familiar with the hotel's products and services and policies; be aware of all functions and promotions held in the hotel.

**Qualifications**:

- Good Computer Skills particularly in the use of MS Office.
- At least 1 year of experience in a similar role preferred.
- Ability to work under pressure
- Positive, can-do attitude
- Diploma/certificate in Hospitality or Tourism Management is desirable
- Knowledge of Opera is desirable
- Preferable prerequisite knowledge of the Travel/Hotel industry

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

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