Spa Attendant/Receptionist

2 days ago

Gold Coast, Queensland, Australia Lan Massage Full time

**Job Title**: Spa Attendant/Receptionist

**Location**: Lan Massage - A Modern Space for Body and Healing Treatments

**About Us**:
Lan Massage is a newly modernized space dedicated to offering exceptional massage, body treatments, and healing therapies. We pride ourselves on creating a serene, luxurious environment where our clients feel relaxed and rejuvenated. As part of our mission to deliver outstanding service, we are seeking a **Spa Attendant/Receptionist** who will be the welcoming face of our establishment and ensure smooth day-to-day operations.

**Position Overview**:
As a Spa Attendant/Receptionist, you will play a crucial role in delivering exceptional customer experiences. From warmly greeting clients to managing appointments and supporting the spa team, your attention to detail and passion for customer service will help uphold the high standards of Lan Massage.

**Key Responsibilities**:

- Provide a warm, professional welcome to all clients, ensuring they feel valued and cared for.
- Manage bookings, appointments, and scheduling using our spa management system.
- Maintain a clean, organized, and serene reception and lounge area.
- Assist in ensuring treatment rooms are clean, prepared, and stocked with essential supplies.
- Process payments accurately and handle financial transactions securely.
- Support the spa team by anticipating and meeting client and team needs.
- Promote spa services, packages, and retail products in a friendly and knowledgeable manner.
- Address client concerns and feedback promptly to ensure satisfaction.

**Requirements**:

- Exceptional customer service skills with a friendly and professional demeanor.
- Flexible availability, including 10-hour shifts, weekends, and public holidays.
- Previous experience in a spa, massage, or beauty setting is highly preferred but not essential.
- Strong organizational and multitasking skills in a fast-paced environment.
- Excellent communication skills, both written and verbal.
- A proactive, problem-solving attitude with attention to detail.
- Knowledge of basic administrative tasks and point-of-sale systems is a plus.

**What We Offer**:

- A supportive and welcoming work environment in a modern, luxurious setting.
- Opportunities for professional development and training.
- Competitive pay and employee discounts on spa treatments and products.
- The chance to be part of a passionate team dedicated to wellness and healing.

**How to Apply**:
**Job Types**: Subcontract, Casual

Pay: $24.00 - $27.00 per hour

Expected hours: 10 - 40 per week

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Afternoon shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Work Authorisation:

- Australia (required)

Work Location: In person

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