Head Of Quality Assurance

2 weeks ago

Sydney, New South Wales, Australia Ubank Full time

Join to apply for the Head of Quality Assurance & Complaints role at Ubank At Ubank, we empower the digital generation to achieve financial success.
Think of us as your daily money companion, offering a unified view of your finances with smart features and real-time insights.
Save more, track spending, and achieve home ownership faster with Ubank.
About the Role The role is responsible for establishing and leading the quality assurance framework for the customer complaints management function.
The role ensures a consistent high quality customer experience across all channels, derives insights from customer feedback, and champions fair customer outcomes in line with regulatory standards.
Key Responsibilities Lead and develop high performing QA and Complaints teams Design, implement and lead the QA framework for customer interactions across all channels – chat, voice, digital, back office Develop QA standards, scoring models and calibration processes in partnership with key stakeholders Monitor and report on quality trends, customer experience outcomes and process adherence Lead continuous improvement initiatives based on quality insights, customer feedback, and root cause analysis Partner with Operations, Risk, Compliance and product teams to embed quality-first culture Oversee end-to-end complaints management process, ensuring timely, fair, and regulatory obligations and deliver customer-first outcomes Monitor complaint trends, conduct root cause analysis, and provide actionable insights to reduce complaint drivers Act as an escalation point for complex or high-risk complaints.
Represent the

  • Head of Quality Assurance

    2 weeks ago

    Sydney, New South Wales, Australia Ubank Full time

    Join to apply for the Head of Quality Assurance & Complaints role at UbankAt Ubank, we empower the digital generation to achieve financial success. Think of us as your daily money companion, offering a unified view of your finances with smart features and real-time insights. Save more, track spending, and achieve home ownership faster with Ubank.About the...

  • Head of Quality Assurance

    1 week ago

    Sydney, New South Wales, Australia Ubank Full time

    Join to apply for the Head of Quality Assurance & Complaints role at Ubank At Ubank, we empower the digital generation to achieve financial success. Think of us as your daily money companion, offering a unified view of your finances with smart features and real-time insights. Save more, track spending, and achieve home ownership faster with Ubank. ...

  • Head Of Quality Assurance

    1 week ago

    Sydney, New South Wales, Australia Janison Full time

    **Position Overview**As Head of Quality Assurance, you will be responsible for establishing and maintaining comprehensive quality standards across our high-stakes assessment platforms. You'll lead a team dedicated to ensuring our products meet rigorous requirements for accuracy, security, accessibility, and compliance. Your leadership will be crucial in...

  • Quality Assurance Manager

    1 week ago

    Sydney, New South Wales, Australia Reserve Bank Of Australia Full time

    Hybrid work environment- Part-time - 3 days per week.- Play an important part shaping the future of our iconic Australian institution- Drive excellence and integrity— by leading the Bank's Internal Audit Quality Assurance and Improvement Program in alignment with global standardsAbout the business/role/teamAs a key member of our Internal Audit Team,...

  • Quality Assurance Manager

    6 days ago

    Sydney, New South Wales, Australia Reserve Bank of Australia Full time $104,000 - $130,878 per year

    Hybrid work environmentPart-time Opportunity: 3 days per week.Play an important part shaping the future of our iconic Australian institutionDrive excellence and integrity- by leading the Bank's Internal Audit Quality Assurance and Improvement Program in alignment with global standardsAbout the business/role/teamAs a key member of our Internal Audit Team,...

  • Quality Assurance

    2 weeks ago

    Sydney, New South Wales, Australia Permanser Australia Pty Ltd Full time

    Fairfield office location - close to public transport - easy street parking- Salary $55k-$65k +super, depending on experience- Hours 9am-5pm, full-time in the officeOur client is a leading lingerie company; designing and developing ranges for the majors nationally and internationally.This opportunity is to work closely with the Quality Control Manager in a...

  • Quality Assurance Manager

    6 days ago

    Sydney, New South Wales, Australia Edu Corporate Services Pty Limited Full time

    **About EDU**EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:**Australian Learning Group (ALG)**: VET provider for international students. Learn more about ALG.**Ikon Institute of...

  • Head Of Quality Assurance

    2 weeks ago

    Sydney, New South Wales, Australia Ubank Full time

    At Ubank, we empower the digital generation to achieve financial success.Think of us as your daily money companion, offering a unified view of your finances with smart features and real-time insights.Save more, track spending, and achieve home ownership faster with Ubank.About the role: The role is responsible for establishing and leading quality assurance...

  • Quality Assurance Specialist

    6 days ago

    Sydney, New South Wales, Australia beBeeQuality Part time $80,000 - $120,000

    **Job Title:** Quality Assurance AssociateWe are seeking a skilled Quality Assurance Associate to support our team in ensuring the quality of our products.About the Role:The successful candidate will have a degree in a relevant scientific discipline and at least 2 years' experience in Human Pharmaceutical, Veterinary Medicine, Medical Device, or Food...

  • Head of Quality Assurance

    2 weeks ago

    Sydney, New South Wales, Australia Ubank Full time $90,000 - $120,000 per year

    At Ubank, we empower the digital generation to achieve financial success. Think of us as your daily money companion, offering a unified view of your finances with smart features and real-time insights. Save more, track spending, and achieve home ownership faster with Ubank.About The RoleThe role is responsible for establishing and leading quality assurance...