Field Technician

1 week ago

Melbourne, Victoria, Australia The Original Pc Doctor Full time

We are looking for energetic and enthusiastic individuals. People who want to combine their skills and experience with their passion for technology and helping people with the latest gizmos and gadgets.

**Field Technician**:
**Partner with us in the field**:
Why contract to The Original PC Doctor? I'm glad you asked. We have partnered with over 200 independent contractors Australia-wide and some of the most common reasons why are:
**Be your own boss and get amongst it..**:
**No two days are the same**:
We offer a wide range of value-added services to our customers, and as a result, no two service calls are the same. Our technicians help with hardware and software repairs, wireless and wired network setup, virus and spyware prevention and removal, device setup (from Smart TVs, to tablets and mobile phones), data backup and recovery solutions and just about any other type of technology support our customers require at their homes or offices.

**We take care of the boring stuff, aka Administration**:
We know that self-employed technicians love getting down to the hands-on technical work; no one goes into the IT business, so they can organise advertising and billing for hours at the end of the day. We do all of that, its part of the deal with you. Contracting to The Original PC Doctor means that we take care of all the advertising, scheduling and administration. The technicians get to do the fun stuff and see the smile on a customer's face after a job well done.

Sound good? We are always looking to expand our Australia-wide technician network.

**What you'll do on each job**:

- Courtesy calls for clients when you are on the way or if you are running late
- Build rapport with our customers while on-site
- Troubleshoot/resolve tech problems on-site or offer to take the job off-site if its going to be over two hours.
- Finalise invoices and collect payment for services
- Provide follow-up support to customers for the 14-days warranty period for your work.

**What you'll need**:

- A strong history of providing technicial support in both home and office environments over a variety of platforms (e.g. PC, Mac, iOS, Android, Office 365, Google Apps, etc.)
- Excellent communication skills; the ability to explain technical issues in 'plain English'
- Own reliable, well-maintained vehicle
- Laptop/tablet and basic troubleshooting equipment
- Australian Business Number (ABN)
- Smartphone

**What's in it for you?**:

- A generous share of the service charge to the customer
- The bulk of the margin on parts you supply
- Invoices paid weekly via EFT
- The full support of our back office admin team, 5 days a week
- Please note: Due to the requirements of this opportunity, a criminal history check will be undertaken on applicants as well as drug and alcohol screening._

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