Group Business Travel Consultant

2 weeks ago

Sydney, New South Wales, Australia Destination Sport Full time

**Group Business Travel Consultant**

**Destination Sport Travel**
**This is a hybrid role based in our Sydney, Australia office with flexibility for homeworking, so you must live within a commutable distance.**

As part of the **Destination Sport Group**:
This is a really exciting time of growth across the business, and as our **_Group Business Travel Consultant_** you will work alongside our highly skilled team to offer first line support to our clients wishing to book group arrangements for a variety of events throughout the world, assisting with all air requirements and providing excellent customer service at all times.

**No two days are the same in our sports travel team, but on a typical day you will**
- Process all group flight reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals.
- Take ownership of complex customer enquiries received in writing or over the telephone
- Offer a variety of flight options, explaining fare rules when Booking flights
- Convert general enquiries into actual bookings utilising all the tools and technology available.
- Monitor queues and ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
- Offer advice regarding destinations, best/most cost-effective carriers etc..
- Take ownership and responsibility for all client queries handled until successfully concluded
- Support any commercial agreements which are in place.
- Ensure the highest level of customer service is offered to internal and external customers at all times
- Log and deal with customer complaints and reduce future issues, escalating where necessary.
- Accurately process data and issue invoices to ensure compliance with ISO standards.
- Maintain and Develop relationships with key clients.
- Utilise account management skills in order to retain and grow business
- Ensure that full support is given to the key preferred suppliers.
- Support any commercial agreements which are in place.
- Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
- Accurately process data and issue invoices to ensure compliance with ISO standards.
- Achieve own sales target and lead by example at all times
- Demonstrate experience booking group flights, and coordinating bookings (within the sports travel industry would be highly desirable but not essential)
- Ticketing experience would be highly advantageous (but not essential)- Demonstrate excellent Worldwide travel knowledge
- Be proficient in using travel booking systems to a high level, including use of a GDS
- Be computer literate with strong IT skills: especially with Microsoft packages (Excel, Word,)
- Possess excellent customer service skills
- Be accurate with the ability to follow complex instructions
- Have the ability to work within a team environment to achieve team/department objectives
- Demonstrate exceptional communication skills both verbal and written
- Be well organised and quick to prioritise workload
- Have the ability to think logically and consider all relevant aspects with strong analytical skills
- Be flexible and able to prioritise tasks in line with business objectives
- Have the ability to work under pressure and to tight deadlines

**So if you are looking for your next challenge, please get in touch we'd love to hear from you

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