Hotel Manager
6 days ago
**About the Role**:
Our client located in Regional Victoria is seeking a skilled and experienced **Hotel Manager** to organise, oversee, and control the operations of their hotel. The role is responsible for ensuring high-quality guest accommodation, meals, and other hospitality services, while leading a team to deliver exceptional customer experiences.
**Key Responsibilities**:
- Plan, direct, and coordinate daily hotel operations including accommodation, food and beverage, guest services, and housekeeping.
- Supervise, train, and support staff across all departments.
- Develop and implement service standards to maintain guest satisfaction.
- Manage financial records, budgets, and operational reporting.
- Ensure compliance with health, safety, and licensing regulations.
- Oversee reservations, reception, catering, and housekeeping services.
- Resolve guest concerns and complaints in a professional manner.
- Promote hotel services to attract and retain clientele.
**Qualifications and Skills Required**:
- A Diploma or higher qualification in Hospitality Management (or relevant experience).
- At least **2-3 years of relevant experience** in hotel management or a similar role.
- Strong leadership and organisational skills with the ability to manage diverse teams.
- Excellent customer service, communication, and problem-solving skills.
- Sound knowledge of financial management and operational procedures.
- Flexibility to work weekends, holidays, and varying hours as required.
**Specialisations (advantageous)**:
- Duty Manager (Hotel)
Pay: $76,515.00 per year
Work Location: In person
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