Quality Assurance Specialist

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flexibility for balance and the support you need. We know that flexible work comes in different forms, that's why we're embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

**QUALITY ASSURANCE SPECIALIST - LOCATION: Sydney / Adelaide / Melbourne**
- Be supported to grow and develop your career
- Share your ideas
- Feel valued for all that you bring and do

**Are you looking for an opportunity to make an impact?**

In this exciting new career opportunity, you will be responsible for reviewing claim activities to ensure Allianz continuously improves processes and technical capability that delivers an efficient, compliant and customer centric claims resolutions which meet the expectations of our customers, stakeholders and regulators.

**You'll be responsible for**:

- Promote a proactive claims file handling culture through peer reviews on claim files, claim processes and call reviews providing effective feedback on claims management, process improvements and customer service.
- Work with claim managers and technical teams in the design and development of initiatives and actions plans that increase and improve technical capability, compliance and mitigate risk.
- Identify opportunities through the Quality Assurance program to increase efficiency, minimise claim costs and reduce process waste
- Promote a collaborative environment that fosters continuous improvement through the Quality Assurance program including feedback, training and process review.
- Improve overall General Insurance Claims code compliance through proactive management of Code diaries and review of the Code risk report, undertaking sample customer centric and partner centric claim reviews.
- Support the claims in times of crisis - such as catastrophe events - in lodgement of claims and supporting claims activities.

**Important to your success**:

- Experience in a claims management or quality assurance role within a complex, matrixed general insurance or financial services organisation
- Extensive knowledge of claims handling and claims settlement processes
- Knowledge of and exposure to risk and compliance management principles
- Strong attention to detail - ability to complete tasks with thoroughness and accuracy
- Ability to quickly identify errors or inconsistencies with information
- Strong communication and interpersonal skills with the ability to build relationships with all stakeholders
- Ability to manage internal client expectations to ensure matters are appropriately triaged and dealt with

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. As a requirement of your role, it may be necessary from time to time for you to attend the workplace. In accordance with our COVID-19 Vaccination Policy, all entrants to Allianz operated workplaces in Australia (includes attending a customer or vendor site to conduct work on behalf of Allianz), must be fully vaccinated against COVID-19 (includes booster shot, where mandated by local health authority), unless the employee can present a valid medical exemption certificate.

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