Community Worker

**JOB TITLE**: **Community Worker**

**JOB DESCRIPTION**: The **NDIS Workforce Capability Framework** describes this role as part of Supervision and Frontline Management for services funded under the NDIS. It applies to front line managers, supervisors, coaches and team leaders.
This role oversees the workflow and ensures employees understand their duties and delegated tasks, including supervising the work of others and is responsible for coaching, resolving issues and serving as a link between workers and management. The person will be well-versed in processes under the role's responsibility and will be participant focused.
The Supervisor/Frontline Manager must follow all policies and procedures and report to management:

- feedback from participants (positive, constructive and complaints)
- changes in participant circumstances or environment
- work health and safety issues and concerns
- need for resources to undertake the role
- if you think that the participant or a staff member is experiencing discrimination, exploitation, neglect, abuse or violence
- when unsure of actions that should be undertaken
- staff stressed or anxious feelings
- staffing issues, including the need for additional staff and issues with any staff member

**RISK ASSESSED ROLE** Yes

**TYPE OF EMPLOYMENT**: Casual

**REPORT TO**: **_Core Services Manager _**

**LOCATION**: Perth, WA

**MAIN DUTIES / RESPONSIBILITIES**: **Work Practices the community worker will**:
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- Assessing co-existing needs of the participant, setting up resources to meet them conducting referrals were required, working on implementing the assessed needs through support programs, addressing issues related to their general health and well-being.
- Positive role modelling and mentoring for clients, ensuring consistent, appropriate and positive activities, designed to build resilience and relationships, continuously monitor progress of the clients
- Working in collaboration with other service providers, agencies or government bodies to address ongoing community issues of the clients
- manage rosters and staff allocation, match participant to a preferred staff member
- replace an absent staff member
- collaborate and consult participant on a required staff member
- undertake a review of environment and staff with participant
- train staff on participant's requirements and strategies
- monitor staff work practices
- review staff work practices
- guide and adjust work practices using a positive approach to coaching and training
- maintain timekeeping to ensure staff attendance and reliability
- train new staff and supervise during induction or orientation process
- prepare and submit performance reports
- receive complaints and resolve problems
- build capacity in staff and participants as relevant
- focus on supporting participants to direct their lives, not just their services, e.g. crisis and resilience development
- Assist participants in developing knowledge, experience and connections with their community and broader systems of support.
- Work with the participant to assist them in understanding plan funding and its purpose.
- Identify and understand participant confidence and skills assist participants in deciding what they want from services.
- where practical, create a support and action plan to facilitate participant plan implementation.
- coach the participant and staff through challenges.
- Manage rosters, administration and intake process

**Model and reinforce values in organizational culture and practice**

**Community Worker will**:

- model and reinforce values in organizational culture and practice
- reflect and uphold the NDIS principles and values in behavior and way of working.
- ensure that workers understand and demonstrate good practice based on NDIS principles, as described in the NDIS Workforce Capability

Framework
- support and reinforce a work culture that promotes mutual respect and zero tolerance of any behavior or circumstance that does not uphold participant rights
- engage with and learn from people with lived experience as colleagues, experts and advisers.
- look for opportunities to recruit and develop people with lived experience and diverse identities and cultural backgrounds, representative of the communities being supported
- Support and reinforce a culture that is interested in, responsive to and supportive of diversity and inclusion.

Promote quality through consistent good practice

**Community Worker will**:

- use the NDIS Workforce Capability Framework to communicate expectations to all workers about their role, how they should conduct themselves and why
- create and promote opportunities for workers to work collaboratively with others in the participant's support team, other services and with members of the participant's informal support network
- provide opportunities for workers to receive and provide feedback, refine skills and knowledge, and think about how their values, biases, assumptions and attit