Officer, Financial Markets

**Officer, Financial Markets & Treasury - 31972**
- **Permanent**:

- **Sydney, NSW
**How will I Help?**
Financial Markets & Treasury Operations forms part of WIB Operations under Group Operations. WIB Operations supports the Westpac Institutional Bank (WIB) and we pride ourselves on being a business unit that is equipped to meet the ever-changing needs of the market, while remaining committed to our different customers, stakeholders, and products.

Financial Markets & Treasury Operations is managed through its Central Hub in Sydney utilising a 24 hour follow the sun model.

The broader business is responsible for processing and settlement of Bilateral and Syndicated loan transactions, including Bank Guarantees, Asset Finance and Securitisation.

The Debt Market Operations team provide product settlement and clearing for European & Domestic Bonds, Money Market products/deposits, Derivatives and Treasury processing.

The key focus of this role is to create and maintain a business unit that is focussed on increasing customer satisfaction, developing a high performing and skilled workforce and cost-efficient business practices. The role operates in accordance with Compliance & Privacy requirements and manages operational risk effectively.

**Key responsibilities, but not limited to**:

- Daily Operational processing ensuring that all payment, confirmation, reconciliation, and investigation obligations have been met and that customer service levels are maintained at the highest level.
- Central Operational contact for loan markets or trade related queries. Responsible for owning the investigation and providing a resolution to both internal and external clients.
- Appropriate escalation to Supervisor and Manager of BAU issues
- Ensure accurate checklist completion and escalation of any items that are not actioned daily.
- Work closely with Shift Peers to ensure effective physical daily handover of work between Shifts 1 (Sydney), 2 (London) and 3 (NY) to support the seamless transition between shifts and the effective running of the 24-hour global operation
- Actively and positively engage in 'huddles' and formal team meetings.
- Ensure inputs into Active Operations Management (AOM) and Error Capture (IORAF) platforms are timely, consistent, and accurate.
- Ensure you understand the risk environment in which you operate and ask questions where necessary.

**What's in it for me?**
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
**Skills and Experience**:

- Minimum 2 years industry experience (financial markets) would be highly regarded
- Specific product knowledge advantageous (Loan Markets debt product, derivatives, Securities & Money Market financial transactions).
- Specific system knowledge advantageous (Murex, Austraclear, RITS, Euroclear)
- Excellent focus on attention to detail with the capability to work and make decisions in a fast-paced environment.
- Energetic and motivated, able to work well inside a group and broadly across an organisation.
- Confident and articulate communicator.
- Positive and enthusiastic approach to acquiring product and systems knowledge.
- Flexible team player with the ability to work under pressure.

**What is it like to work there?**
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**
- The health and wellbeing of our employees is our top priority. We've developed clear standards to ensure our people are confident, safe and healthy whether they're working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines. _
- Our people are our highest priority, and we are committed to placing our redeployees in available roles before we review other applicants._