Director, Customer Success Management

5 days ago

Sydney, New South Wales, Australia Salesforce Full time

Overview
Director, Customer Success Management role at Salesforce. Led by focusing on Signature customers in Financial Services industries in Australia and New Zealand. Responsible for running the Signature Success business, driving renewals and growth, and aligning with Renewals and Success Plan Sellers. The ideal candidate has strong people management, enterprise customer success strategy experience, and the ability to engage CxO-level stakeholders with market intelligence and customer feedback.
Responsibilities
Lead a team of Customer Success Managers (CSMs), forecast growth, foster excellence, and build a high-performing culture.
Execute strategies for Signature Success Plan renewals and growth across the assigned portfolio.
Provide direct customer-facing presales support to top Signature Success prospects and formulate strategies to accelerate deal closure.
Engage in account strategy and help execute the strategy for select accounts.
Foster executive relationships with customers and internal stakeholders to drive value of Signature investment.
Ensure the team delivers obligations and entitlements of the Signature offer.
Identify and remediate high-risk customers and address and resolve complex blocking issues.
Own relationships with Sales leaders aligned to the Operating Unit and partner with broader stakeholders to achieve common goals.
Collaborate with peers and selling partners on capacity planning for Signature obligations.
Align customer allocations with Signature coverage and manage team-based allocations and resources as needed.
Deliver operating unit targets and KPIs through disciplined execution.
Stay informed on market trends, risks, and opportunities, communicating insights to stakeholders and OU leaders.
Inspire a vibrant, inclusive culture that motivates the team to perform at their best.
Preferred Qualifications and Skills
Strong track record in leadership roles with direct experience in customer success and team management.
Financial Services industry experience is preferred.
Proven ability to establish a clear vision and drive change within a customer-facing organization.
Customer-centric mindset with strong data-driven thinking to identify trends and inform strategy and execution.
Excellent communication and negotiation skills across internal teams and with customers; experience building executive relationships.
Experience leading high-performing teams, including performance and talent management, recruitment, retention, and development.
Experience with enterprise-scale organizations and rapid decision-making in complex environments.
Track record of delivering against targets and KPIs.
Familiarity with Salesforce product offerings, services, and the broader industry landscape.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. For more information, please see our Reconciliation Action Plan and accommodations process if needed.
#J-18808-Ljbffr

  • Director, Customer Success Management

    2 weeks ago

    Sydney, New South Wales, Australia Salesforce Full time

    Overview Director, Customer Success Management role at Salesforce.Led by focusing on Signature customers in Financial Services industries in Australia and New Zealand.Responsible for running the Signature Success business, driving renewals and growth, and aligning with Renewals and Success Plan Sellers.The ideal candidate has strong people management,...

  • Director, Customer Success Management

    5 days ago

    Sydney, New South Wales, Australia Salesforce Full time

    Overview Director, Customer Success Management role at Salesforce.Led by focusing on Signature customers in Financial Services industries in Australia and New Zealand.Responsible for running the Signature Success business, driving renewals and growth, and aligning with Renewals and Success Plan Sellers.The ideal candidate has strong people management,...

  • Director of Customer Success Management

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $180,000 - $250,000

    Job OverviewThe Customer Success Management Director will lead a team of professionals in delivering exceptional customer outcomes.Key ResponsibilitiesLead and motivate the team to achieve goals.Determine customer needs and develop strategies to meet them.Maintain strong relationships with customers to ensure their satisfaction.RequirementsTo be successful,...

  • Director of Customer Success

    1 week ago

    Sydney, New South Wales, Australia UpGuard Full time

    This is a Director of Customer Success role with UpGuard based in Sydney, NSW, AU == UpGuard ==Role Seniority - directorMore about the Director of Customer Success role at UpGuardWho are we?UpGuard's mission is to protect the world's data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk....

  • Director, Customer Success Management

    2 weeks ago

    Sydney, New South Wales, Australia Salesforce Full time

    OverviewDirector, Customer Success Management role at Salesforce. Led by focusing on Signature customers in Financial Services industries in Australia and New Zealand. Responsible for running the Signature Success business, driving renewals and growth, and aligning with Renewals and Success Plan Sellers. The ideal candidate has strong people management,...

  • Director of Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia UpGuard Full time US$150,000 - US$200,000 per year

    Who are we?UpGuard's mission is to protect the world's data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack...

  • Director of Customer Success

    1 week ago

    Sydney, New South Wales, Australia UpGuard Full time US$150,000 - US$200,000 per year

    Who are we?UpGuard's mission is to protect the world's data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Diligent Corporation Full time $90,000 - $120,000 per year

    Position Overview: At Diligent, we're seeking an experienced and proactive Customer Success Manager to drive seamless customer onboarding, deliver impactful training, and foster strong, long-lasting relationships. This role is key to ensuring customer satisfaction, retention, and continued growth through meaningful engagement with our products. Please...

  • Senior Director, Customer Success, Apac

    2 weeks ago

    Sydney, New South Wales, Australia Deputy Full time

    Overview Senior Director of Customer Success, APAC at Deputy.Deputy is a global Saa S remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London.Our platform serves workers and workplaces across 100+ countries.We are backed by global investors and recently achieved Unicorn status.We transform frontline (hourly)...

  • Senior Director, Customer Success, Apac

    5 days ago

    Sydney, New South Wales, Australia Deputy Full time

    Overview Senior Director of Customer Success, APAC at Deputy.Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London.Our platform serves workers and workplaces across 100+ countries.We are backed by global investors and recently achieved Unicorn status.We transform frontline (hourly) workers'...