Shift Supervisor

This job is located at 13520 Euclid Ave., Cleveland, OH 44112.
Overview
PLS Overview: Why PLS?
Because You Deserve Better
PLS — which stands for People – Location – Service — is a leading retail provider of financial services.
The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states.
Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs.
PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
Position Overview
Shift Supervisors are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures.
The Shift Supervisor performs all the duties of a Customer Service Representative plus assists the Assistant Store Manager in the day-to-day operations of the store.
In the absence of the Store Manager and Assistant Store Manager, the shift supervisor is responsible for directing the activities of all team members.
Job Responsibilities
Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
Establishing a strong customer service culture within the store
Supporting the Assistant Store Manager in implementing strategies to help meet store goals and objectives
Assisting the Assistant Store Manager with developing and motivating store team members to exceed customer expectations
Ensuring compliance with federal, state, and local regulations
Performing responsibilities of a Customer Service Representative and supervising the team's activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
Coaching CSRs on how to properly conduct transactions that meet our commitment to superior customer service and compliance.
Reviewing and approving checks within limits
Supporting store marketing efforts within the community
Resolving customer complaints
Assisting the Store Manager with managing schedules, cash, and store audits
Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
Helping to maintain a neat and clean store environment for our customers and team members
Other duties as assigned
Job Requirements
A minimum of one year of management experience in industries such as hospitality, financial services, retail and restaurant
Ability, willingness, and comfort to engage with customers
Ability to develop positive relationships with internal and external customers
Strong desire to exceed corporate initiatives and inspire excellence in a team
Excellent verbal and written communication and presentation skills
High-energy, collaborative management experience
Professional appearance and demeanor
Must be honest and have integrity
Ability to work flexible hours, including early morning, evenings, weekends, and holidays
English fluency is required
English/Spanish bilingual is a plus
Working Conditions And Physical Requirements
Must be able to stand for extended periods
Must be able to lift up to 15 lbs.
with little assistance
Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers
Benefits
Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.
Core Values
We strive to demonstrate our Core Values in all positions at PLS:
Customer Focus
Integrity and Trust
Teamwork
Results
PLS is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
PLS is a drug-free workplace.
PLS provides reasonable accommodations to applicants with disabilities.
If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at to make arrangements.
The decision on granting accommodation will be made on a case-by-case basis.
For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
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