Quality Advisor

19 hours ago

Brisbane, Queensland, Australia Queensland Government Full time

**As the Quality Advisor, you will:

- Monitor the work of Contact Centre team members to evaluate service delivery quality and identify coaching, training and development needs.
- Coordinate and facilitate one on one feedback and coaching sessions with contact Centre team members to improve customer service quality.
- Research, assess and report on identified quality and service trends to facilitate continuous improvement in service delivery and customer experience.
- Liaise with internal and external stakeholders to facilitate the exchange of information and support process improvement initiatives.
- Promote learning and change initiatives within the Contact Centre environment to foster a culture of growth, continuous improvement and development.

Applications to remain current for 12 months.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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