Bistro Supervisor

1 week ago

Wollongong, New South Wales, Australia The Fraternity Club Full time

We are seeking a motivated and experienced professional with a passion for hospitality to join our team as the Supervisor in La Trattoria, our exceptionally busy bistro. The role involves overseeing and managing the day-to-day operations of the restaurant, with a strong focus on enhancing the customer experience. This is a hands-on position that will require you to lead by example and thrive in a fast-paced environment.

**Duties and Responsibilities**
- Lead and manage your team to ensure exceptional service
- Review bookings daily and ensure the restaurant is set up for efficient service
- Motivate and train staff as required
- Conflict resolution and addressing customer complaints
- Assist the Executive Chef to coordinate and see through bistro functions
- Prepare weekly rosters for front of house staff
- Report on all daily operational issues and information
- Liaise with Management on operational issues

**Skills and Experience**

Skills required but not limited to include:

- Proven experience in a supervisory role, preferably in hospitality
- Strong leadership skills and the ability to grow a team
- Excellent customer service skills
- Strong attention to detail, organisation and time management skills
- Knowledge of WHS requirements and safe work practices
- Ability to remain calm under pressure and solve problems quickly
- Current RSA required
- Current First Aid certificate (preferred but not essential)

**Benefits**
- Accessible to Public transport - positioned on the Free Gong Shuttle route and close proximity to Fairy Meadow Train Station
- Attractive remuneration based on experience
- Flexible hours and conditions for the right applicant
- Training and career progression opportunities

If this sounds like the role for you and you are prepared to embark on this journey with us, we would love to hear from you.

**Job Types**: Full-time, Part-time, Permanent

Expected hours: No more than 40 per week

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Day shift
- Evening shift
- Public holidays
- Weekend availability

Work Authorisation:

- Australia (preferred)

Work Location: In person

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