Bartender/Bar Staff

**Are you ready to become part of the Verona Fresh Italian family?**

Verona offers authentic fresh Italian food using traditional techniques. At Verona, we believe that great food, excellent service, and a welcoming atmosphere are the keys to a memorable dining experience. We are a Multi-award winning restaurant on the Beautiful Sunshine Coast.

We are known for our **friendly and happy atmosphere** where customers are met with **a smile and warm welcome**. With our **"leave your worries at the door"**-policy, we aim to not just sell food and beverage, but **create a memorable experience **for our customers. We **take great pride in our work**, and make as much as possible ourselves, in-house, daily from local, and Italian-imported products. Our leaders in both the kitchen and FOH are passionate about the products they create and have a **collaborative, supportive and highly respectful relationship**.

We don't have a lot of staff turnover However, an opportunity has opened up for the right senior FOH professional to become part of our family.

**What this role offers**:

- A supportive work environment where you are encouraged to continuously develop your own, and your team members' skills
- Competitive wages and employee discounts at both our venues
- Opportunity to thrive in a well-established environment and be part of a clear vision, with a proven product that our customers love and come back for
- Contribute to the Verona Fresh Italian experience with your own creative input - Weekly cocktail specials, seasonal menu change etc.
- Opportunity to advance your career with strong support and mentorship
- Fun and energetic work environment at a stunning beachside location
- Team bonding activities & flexible work hours

**Day-to-day responsibilities**:
Working in conjunction with the owner, FOH manager, and other senior and junior staff you will:

- Ensure and contribute to a smooth service in line with our core values
- Manage reservations and function enquiries
- Guide & develop junior staff
- In line with our core values, handle and troubleshoot any issues/complaints that may arise
- Greet guests & serve throughout the evening
- Prepare & serve drinks ranging from beer, wines, cocktails, mocktails, and non-alcoholic drinks
- Manage various forms of customer interaction & ordering: reservations, walk-ins, telephone, online, takeaway & delivery using both in-person and technological methods
- Share your knowledge about Italian cuisine and wine with customers and other staff (training provided)
- Ensure and monitor a clean and safe work environment
- Open, Pack down, restock, ordering, reporting, roserting & cash ups
- Assist in the on-going development of systems and processes

**Experience & Qualities**:

- Proven history of experience in a similar position
- Respectful, honest, humble, fair & reliable
- A positive can-do attitude - a "leave your worries at the door" mindset
- The ability to own your mistakes and learn from them ("It's not a failureIt's a Lesson.")
- Take pride in your work, and care for your team, your guests, the venue, and the equipment you use
- Ability to work in a fast-paced environment, ensuring continuous high quality of service and products in line with our core values
- A passion for training & nurturing junior staff
- A fastidious attention to detail whilst maintaining a practical approach to tasks
- Available nights, weekends & some public holidays
- Intention to commit to this role for a longer term
- Immediate start

**Our Core Values in Detail**:

- **Be A Good Egg.**_
- Be fair.
- Be hospitable.
- Be there for others.
- Be humble.
- "People remember how you make them feel."
- "Hospitality is a conduit to connection."
- **Bring Positivity**_
- Enjoy the company of the team.
- Contribute to the experience.
- Shine ?
- Support your peers.
- Present your best.
- Create connections.
- "Leave your worries at the door."
- **Care For What You Do**_
- Take pride in your work.
- Take care of one another.
- Take care of your equipment.
- Take care of the venue.
- Take care of the guest.
- "We are not in the business of selling Food & Beverages, but in the business of creating an experience."
- **Own Your Results**_
- Acknowledge your wins.
- Own your mistakes and learn from them.
- "It's not a failureIt's a Lesson."
- **Respect**_
- Respect one another.
- Respect the venue.
- Respect other's decisions.
- Respect the customer.
- **Believe**_
- Believe in yourself.
- Believe in your team.
- Believe in our vision

**Job Type**: Casual

Pay: $30.00 - $35.00 per hour

**Benefits**:

- Employee discount

Supplemental pay types:

- Overtime pay
- Penalty rates
- Tips

**Experience**:

- Bartending: 2 years (preferred)

Licence/Certification:

- RSA (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person