Client Manager
20 hours ago
Culture Countsis an evaluation company, with our own survey software platform and associated analytics and reporting services.
We help clients to manage streamlined evaluations and use audience and community feedback in an effective and data-driven way.The Culture Counts Evaluation Platform is being used by leading arts and cultural organisations, local governments, libraries and institutions around the world.
Key Australian clients include the Department of Creative Industries, Tourism and Sport (CITS), City of Gold Coast, City of Perth and West Australian Opera.We're seeking a confident, motivated and personable Client Manager to join our Perth-based team.
You'll play a key role in supporting and growing our client relationships, helping organisations get the most out of the platform.This role will suit someone who enjoys working with people, is comfortable facilitating conversations with clients at all levels and brings strong communication and organisational skills.
Key responsibilities include:Consulting with a range of clients in the cultural and community sectors to develop and facilitate evaluation plansImplementing the Culture Counts evaluation framework and using the platform to create surveys and collect dataAssisting with client onboarding, including account setup, training and customer supportManaging projects from start to finish with attention to detail and timelinesBuilding and maintaining strong relationships with clients and stakeholdersResponding to new enquiries, supporting client renewals and selling subscriptions and servicesMaintaining prospective and existing client communications through our CRM systemTo be successful in this role you will have:Tertiary education or relevant experience in Marketing, Communications, Market Research, Business or a similar disciplineExcellent verbal and written communication skills with confidence in presenting and facilitating discussionsA proactive, self-driven approach to your work with the ability to manage multiple projectsAdvanced computer skills and experience with Microsoft Office (Word and Excel)What we offer:A supportive and collaborative team cultureHybrid working arrangements with the ability to work remotely one day per weekComplimentary access to a gym within our office complexIf you're a people-focused problem-solver, who enjoys helping clients achieve their goals, we'd love to hear from you
To apply, please submit a covering letter outlining your skills, experience and suitability for the position together with your resume by 10th September 2025.Please refer to our websitewww.culturecounts.ccfor additional information about Culture Counts, our experience and latest blogs.Only short-listed candidates will be contacted.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a client manager?
What's your expected annual base salary?
How much notice are you required to give your current employer?
Do you have technical writing experience?
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