Trading Operator

4 days ago

Darwin, Northern Territory, Australia Pointsbet Full time

Overview
Since our launch in Australia in 2017, we're dedicated to providing customers with an unparalleled betting experience. Our mission is to make racing and sports betting easier to understand, fun for everyone and faster. We strive to offer the fastest betting experience in the world. This is where you come in We are actively seeking a Call Centre Operator to join our close-knit Darwin team. Our customers are at the heart of everything we do, and with your experience you will help foster client relationships and deliver an exceptional experience. Our ideal candidate will be passionate about customer service, have excellent communication skills, enjoy a fast-paced environment, and thrive in a team built on diverse knowledge and experience.
Rostering / Shift Availability
This is a casual position with the potential to transition into a permanent full-time role for the right person.
Ideally, you will be available on weekdays (Monday to Friday), with shifts scheduled between 7am and 11pm.
Occasional weekend availability may also be required.
The role will likely start at around 20–25 hours per week, with the possibility of additional hours depending on your availability and skill level.
Role Responsibilities
Telephone Betting:
Engage with customers via phone to facilitate the placement of live bets.
Deliver exceptional customer service by addressing inquiries and resolving issues.
Adhere to confidentiality requirements for all customer information.
Settlement:
Execute settlement processes to ensure customer payouts are accurate and timely.
Monitor sports events, odds, and results to ensure accurate settlement of markets.
Manual reporting of markets and running of scripts to settle markets.
Collaborate with the Trading team to validate and confirm settlement outcomes, ensuring consistency and accuracy.
Analyse settlement discrepancies and work to resolve any issues.
Re-settlement of erroneously settled markets.
Trading Content:
Ensure that PointsBet mobile sites and websites have site health with respect to promotion, look and feel, pricing and display of key promotional markets.
Manual creation of markets and running of scripts to update market information.
Regularly review the website to ensure accuracy, currency and consistency.
Monitor website content and product.
Follow documented processes to ensure that 24/7 Content Task Lists items are actioned correctly and efficiently.
Desired Skills And Experience
Excellent communication skills (verbal and written) with an emphasis on quality service and a customer-first mindset.
A passion for, and understanding of, sports (not essential).
An understanding of the wagering industry (not essential).
Attention to detail and accuracy.
Ability to use phone betting systems, betting platforms and tools.
Problem-solving skills to address customer issues and settlement discrepancies.
Strong organisational skills with the ability to maintain documentation and reports.
Flexibility to work in shifts, including weekends and public holidays.
Join us in our journey to change the game, innovate daily and create a platform that sports lovers across the globe can trust and enjoy. Don't meet every requirement on the job description? That's okay We encourage you to apply anyway. We are built different at PointsBet, because we think differently. We value diverse perspectives and are excited to hear from applicants with unique skill sets. Your individuality and experience could be the perfect addition to our team.
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