Warehouse Assistant

5 days ago

Melbourne, Victoria, Australia Jj Secuwatch Full time

JJ Secuwatch is hiring a Casual/Temporary Warehouse Assistant role in Notting Hill, VIC.
Apply now to be part of our team.
Job summary:
Flexible hours available
Expected salary: $25 - $30 per hour
2. Internal Sales
Mt Waverley, VIC
The Role JJ Secuwatch have an outstanding career opportunity for a highly motivated team player as an Internal Sales for our Mt Waverley office Duties & Responsibilities Reporting directly to the VIC State Manager and Branch Team Leader, you will be responsible for:
Being the first point of contact for
the branch, including serving customers over the trade counter
Liaising and
building relationship with customers via phone and email to assist in answering queries regarding products, pricing, orders, stock, delivery and account queries
Processing orders via the counter, phone, and email requests
Willingness to
gain product knowledge for JJ's range of access control, security systems and CCTV surveillance
Assisting with the returns and backorder processes -
Assisting with general branch support, administration and general ah-hoc - Supporting the external sales team and management Skills, Knowledge & Abilities We pride in providing superior customer service through our professional and specialist sales and technical teams, and our most valued asset are our people.
To be considered for this role you will be able to demonstrate:
A positive can-do attitude, willingness to learn and dedication -
Strong attention to detail and accuracy
Previous experience in data entry and
admin role
Excellent communication skills, both written and verbal -
Confidence in dealing with customers and the ability to form strong relationships
Commitment to the highest level of customer service
Ability to
work both autonomously and as a team 5.
Technical Services Officer
Mt Waverley, VIC Duties & Responsibilities
Working from our head office and reporting directly to the Technical Services Manager ANZ and Technical Services Team Leader, you will be responsible for:
Servicing incoming calls to our National Technical Support Line
Providing
technical expertise for security products, including IP networks, CCTV, DVRs, cameras and Wi-Fi solutions
for the national business.
Solving technical
problems and communicating with people over the phone (primarily) and face-to-face
Offering remote technical support for our customers in-field and
internal employees, across all areas of our security products
Troubleshooting
HW/SW issues, IP network dilemmas and assisting our sales team in supporting our customers.
Give pre-sale consultations and post-sales advice on both IP and
analogue technologies
Setup systems in-house to simulate and troubleshoot
problems in-field
Assisting in the evaluation process for new security
products
Supporting tender bids and provide technical input for quotes
Skills, Knowledge & Abilities
Call centre experience
Relevant IT
qualifications and knowledge
Excellent verbal and written communication skills
Outstanding phone etiquette
A strong interest in new technology and
development
A high level of customer service
An enthusiasm to learn and grow
with the business
The ability to build relationships with people
Industry
experience dealing with security products involving IP technologies
would be
beneficial but is not essential

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