Customer Service Officer

1 week ago

Perth, Western Australia Wesbeam Full time

**Fulltime Customer Service Officer - Neerabup, WA**
Wesbeam Pty Ltd is an Australian-owned and operated national market leader in timber processing. An industry-leading company with a 24/7 Neerabup manufacturing plant and distribution centres in all states lead from our head office here in W.A.

We operate under the ethos of **Be Best, Be Ethical**. We recognise the true value of our team members, and we are great believers in personal and professional development. Currently we are seeking a dedicated and dynamic customer service officer to join our team.

As a customer service officer, you will play a pivotal role in our operations by meticulously processing incoming orders, ensuring seamless communication with customers regarding stock availability and delivery dates, and guaranteeing timely deliveries and accurate invoicing.

**Your duties will include**:

- Process customer feedback and ensure the needs have been fully met.
- Respond promptly to customer enquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product and service enquiries.
- Provide delivery ETD's and ETA's.
- Keep electronic records of customer interactions and transactions.
- Communicate and coordinate with internal departments.
- Assist with stocktakes as required.
- Other duties as directed by the Customer Service Team Leader.
- Process customer orders via our automated systems Fracking, Click, OCR, EDI (inhouse IT systems)
- Cross-check all details in SAP once through the automation process.
- Check inventory to confirm the requested product is available.
- Releasing orders for picking in our cutting program SCIE.
- Computes prices and any appropriate discounts.
- Managing backorders.
- Work in conjunction with production and dispatch supervisors as appropriate.
- Use automated tracking systems for freight.

**Essential Selection Criteria**:

- A minimum of two years' experience in an admin data entry role.
- A minimum of two years' experience in Customer Service.
- Flexibility to adapt to changing priorities.
- Compliance with all standard procedures.
- Ability to work without supervision.
- Ability to handle a demanding and ever-changing environment.
- Must possess good time management skills.
- Strong interpersonal and communication skills.
- Strong team player keen to assist in all areas as required.

**Desired Selection Criteria**:

- Qualifications in customer service or warehousing and distribution
- A conscientious, self-motivated and proactive work ethic.
- Working knowledge of SAP highly desirable but not essential

**Essential Requirements**:

- Current Australian Driver's Licence
- Proof of Australian Working Rights
- National Police Clearance (>6months old)
- Ability to pass a pre-employment medical clearance with the Company's provider

At Wesbeam, we value diversity and inclusion. We strongly encourage and welcome applicants from all backgrounds to apply. This is a fulltime permanent salaried role. Flexible working arrangements will be considered upon successful completion of probationary period.

Wesbeam reserves the right to expire the job advertisement prior to the closing date.

**Salary**: From $1.00 per year

Schedule:

- 8 hour shift
- Every weekend
- Fixed shift
- Night shift
- Overtime
- Public holidays
- Rotating roster

Work Location: In person

  • Customer Service Officer

    2 weeks ago

    Perth, Western Australia Bendigo Bank Full time

    OverviewCustomer Service Officer | Community Bank Forrestfield | WAJoin to apply for the Customer Service Officer | Community Bank Forrestfield | WA role at Bendigo Bank.We've never been 'just a bank'. We're united in the belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the...

  • Customer Service Officer

    2 weeks ago

    Perth, Western Australia Bendigo Bank Full time

    OverviewCustomer Service Officer | Community Bank Forrestfield | WAJoin to apply for the Customer Service Officer | Community Bank Forrestfield | WA role at Bendigo Bank.We've never been 'just a bank'.We're united in the belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the...

  • Field Service Officer

    1 week ago

    Perth, Western Australia Service Stream Full time

    Primary LocationWelshpool, WAJob Description SummaryThe role of Field Service Officer is responsible for data collection duties from commercial and domestic properties across the Perth Metro area under our Gas Reading contract.You will receive on the job training and support from our team who take great pride in delivering quality work and great customer...

  • Customer Service Officer

    1 week ago

    Perth, Western Australia Bagtrans Full time

    **Customer Service Officer****We are looking for our next Customer Service Officer to join our Team.**At BagTrans we are searching for a Customer Service Officer for our Eastern Creek depot based in NSW.**Why the role exists**:We are seeking a customer service officer on a full-time permanent basis..The purpose of the customer service is to provide quality...

  • Customer Service Officer

    2 weeks ago

    Perth, Western Australia Djinda Produce Full time $45,000 - $60,000 per year

    Customer Service OfficerThis is an exciting opportunity to join our team as a Customer Service Officer, based in our Perth Airport Office.The successful applicant will be someone who enjoys working in a team orientated business, providing customer support to our clients along with general administrative duties.About UsDjinda Produce is an 100% Aboriginal...

  • Customer Service Officer

    5 days ago

    Perth, Western Australia beBeeService Full time $50,920 - $87,800

    Customer Service OfficerWe are seeking a highly motivated professional to deliver exceptional service as our Customer Service / Corporate Services Support Officer.Assisting with customer inquiries and supporting administrative processes is crucial for this role.Providing Department of Transport licensing services is also key to ensuring a positive experience...

  • Customer Service Officer

    5 days ago

    Perth, Western Australia Western Power Full time

    **Customer Service Officer**:- Location: Perth Office - CBD, WA, AU, 6000- 30 Dec 2024**Customer Service Officer - Permanent Full Time - Perth Office CBD**We are seeking a Customer Service Officer to deliver exceptional first-point-of-contact service to both internal and external customers. This role involves providing timely advice and information, ensuring...

  • Field Service Officer

    1 week ago

    Perth, Western Australia Service Stream Full time

    Primary LocationPerth - WAJob Description SummaryAn exciting opportunity exists for highly motivated, flexible and reliable individuals to join our team as a Casual Field Service Officer.About the RoleThe role of Field Service Officer is responsible for data collection duties from commercial and domestic properties across the Perth Metro area under our...

  • Customer Service Officer

    1 week ago

    Perth, Western Australia Pirtek Full time

    **The Company**Pirtek, a proudly 100% privately owned Australian company with over 40 years in the business, is an international success story specialising in mobile "on site" service and replacement of hydraulic and industrial hose and fittings. Utilising a franchise business system as our service and delivery model, we are experiencing continued growth due...

  • Customer Service Officer

    1 week ago

    Perth, Western Australia Pirtek Full time

    **The Company**Pirtek, a proudly 100% privately owned Australian company with over 40 years in the business, is an international success story specialising in mobile "on site" service and replacement of hydraulic and industrial hose and fittings. Utilising a franchise business system as our service and delivery model, we are experiencing continued growth due...