Case Manager

2 weeks ago

Sydney, New South Wales, Australia Allianz Full time

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.
Case Manager - Workers Compensation | NSW - Sydney
- Put the customer at the heart of everything you do
- Feel empowered to make a positive impact
- Be trusted to do what's right

What if you could play a more hands-on role in helping injured workers get back on their feet?

You'll be directly improving our customer's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding. As someone who builds excellent relationships, you'll help individuals, engaging with them and their workplace on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.

**You'll be responsible for**:

- Determining liability and managing a portfolio of Workers' Compensation claims
- Issuing dispute notices on applicable claims
- Supporting customers step-by-step through our Case Management and Injury Management programs
- Welcoming and helpful written and verbal customer communication
- Nurturing excellent customer relationships and creating positive experiences

**Important to your success**:

- You will have the drive and interest to use your related degree or customer focused experience and approach to grow a career as a Case Manager.
- Experience in a similar case management role within workers compensation (desired)
- Tertiary qualification is highly desired (Allied Health, Rehabilitation, Physiotherapy, Nursing or Occupational Therapy qualifications will be viewed favourably)
- You will demonstrate the ability to understand the importance of early intervention and individualised claims management
- You will be known for your empathetic style and customer focused approach which allows you to 'walk in our customer's shoes'
- The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner
- Solid problem solving and relationship building abilities
- Excellent time management skills and the ability to adapt when changes occur.

What's on offer?
- Work on a single portfolio of claims where you will have stability
- Learning is not left to chance - you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training
- We value integrity, discretion and doing what's right for the customer over KPIs and strict process

About us
Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

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