Customer Services Consultant- Bellarine Lakes

1 week ago

Melbourne, Victoria, Australia Bupa Full time

**The Opportunity**

Exciting full time time opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home leadership team at our Bellarine Lakes Care Home. Your role known across Bupa as the Customer Service Consultant, is crucial to the success of the operation of the home. Supporting the both the employee and resident experience you will work across the following functions.
- Employee experience - rostering and pay, training/compliance and Human Resources
- Resident Experience - tours, admission, agreements, and the customer journey experience.

**About the home**
- Our beautiful Bellarine Lakes care home is located southwest of Melbourne and is close to Geelong and the Surf Coast's beaches. Our home is surrounded be scenic views, with access to public transport. It consists of 108 beds with various care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.To learn more about our care home please visit:Bupa Bellarine Lakes - Aged Care Homes | Bupa Aged Care

**Some of your duties will include;**
- Supporting Recruitment Activities
- Rostering
- Payroll support
- Shared reception duties as the face of the Care Home
- Management of resident administration including enquiries, admissions and maintaining occupancy targets
- Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home

**About You**
- Minimum of a Cert III in Business Administration or equivalent experience
- Previous experience gained in a similar admin/customer service role
- Patience - working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition
- Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can't always provide answers, you can reassure and follow up
- Intermediate to advanced skills across the MS Office Suite
- Highly developed organisation and time management skills - prioritisation and self-direction is key in this role
- Knowledge of Kronos,/payroll systems/admin requirements in the Aged, Health Care or regulated industry is advantageous

**What's in it for you?**
- We set you up for success from the get go with our dedicated Induction program
- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Discounts on Bupa Products - insurances, optical, dental
- Exciting benefits on offer from our Bupa Partners
- Internal transfers across our care homes

**How to Apply**

Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement - successful applicants will have this cost reimbursed upon commencement.

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