Customer Service Representative

6 days ago

Sydney, New South Wales, Australia Joseph Joseph Ltd Full time

At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use.
We are one of the world's leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel.
We are looking for a passionate Customer Service Representative to join the team based in Sydney.
The Customer Service team is the front-line interface with customers and its mission is to lead Joseph Joseph towards achieving a reputation for world-class customer service.
What you will be doing:
Assisting the Senior Customer Service Executive in supporting and developing the Customer Service Team in the delivery of exceptional service to its domestic, B2B customer base.
You will be a subject matter expert in Joseph Joseph products, process, systems and customers.
Timely and accurate processing of sales orders (submitted via multiple channels, including EDI, on-line portal, CSV upload and manual entry)
Timely response to all enquiries, working to achieve first contact resolution.
Develop and maintain strong professional cross functional relationships with (not limited to):Finance/Credit Control: customer credit limits, credit memos, returns and customer payments
Logistics: VAS, customer order configuration, documentation and delivery fulfilment
Sales: aligned and consistent customer communication, management of customer accounts and delivery of a great customer experience to drive opportunity and growth
Drive development of improved customer order process, service delivery and behaviours.
Ensure service level standards and KPI's are maintained to a high standard
What we need from you:
Experience in a customer service role is ideal, but not essential
Proficiency with Microsoft Office applications and in particular Microsoft Excel (V-Lookups and Pivot Tables an advantage)
Experience working with ERP/system applications such as Netsuite or SAP
Brand experience preferred
Organisational skills with the ability to prioritise and multitask effectively
Approachable, empathetic, amenable and collaborative
Have a passion for service excellence
What you will get from us:
Competitive salary plus super
Holiday allowance
Company performance related bonus
An exclusive staff discount.
Volunteer days.
Holiday carry over scheme
Flexible remote working
Extra holiday days for long service
Refer a Friend scheme.
Training and Development
Team recognition scheme
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