Field Technician

Software Technical Support Engineer
2113 Ryde, New South Wales Schneider Electric
Posted 1 day ago
Job Description
This is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AU
== Schneider Electric ==
Role Seniority - mid level
More about the Software Technical Support Engineer role at Schneider Electric
Responsibilities
Join our dynamic Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ
1-2 years of experience in Application Support function is highly regarded
Hybrid role (3 days in office) located at our SMART office, Macquarie Park, plus benefits
About Us
Schneider Electric is a global specialist in energy management and automation.
We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions.
We invent technologies that will transform the places where we live, work and play.
Our technologies ensure that Life Is On everywhere, for everyone at every moment.
Our Mission is to be the trusted partner in Sustainability and Efficiency.
About the Opportunity
Our team is responsible for supporting customers in the "Industrial Automation" business in our Pacific Zone of Australia and New Zealand.
We have an opportunity for an individual to join our team as a Software Technical Support Engineer.
Reporting into the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW, the role is tasked with ensuring continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA.
The role also collaborates closely with other teams including pre-sales, sales, quotes and procurement within the organisation, focusing on the customer's end to end experience with Schneider Electric.
Key Responsibilities
Owning, investigating and resolving complex software issues, proposing work-a-rounds for customers
Accurate and timely documentation of activities and findings in case management system
Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team
Collaboration with colleagues in other support centres and departments
Focus on customer experience, contributing a successful interaction.
Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions
Learning every day and actively contributing to the team and our customers
About You
To see success in this role, you will be able to demonstrate 2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers), including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.
Your personal drivers, professional confidence, and desire to work for a value-based organization with leading edge solutions will be supported by a tertiary qualification in Engineering or Computer Science and complemented by a working understating of software and automation hardware communications and setup.
Key Skills and Experience
Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous
Ability to demonstrate understanding of windows operating system, networking concepts and security
Knowledge of general Windows operating system tools and commands that help with diagnosing and troubleshooting software
Working knowledge and understanding or experience with integrating hardware and software
Quick thinking, self-motivated and inspired action is a must to maintain customer satisfaction while resolving issues satisfactorily
Before we jump into the responsibilities of the role.
No matter what you come in knowing, you'll be learning new things all the time and the Schneider Electric team will be there to support your growth.
Field Service Technician (Laundry Equipment), Visa Sponsorship
Posted 232 days ago
Job Description
Permanent
Pay Rate and Benefits AU$ 70,000 p/aVisa sponsorship (if required)
Skills Provision is searching for a highly suitably Field Service Technician for a position in Sydney, Australia.
The employing company provides laundry-based equipment to:
Care homes
Hospitals
Dry cleaners
Industrial sites
The successful candidate will be responsible for the installation, maintenance, and repair of all laundry equipment.
If required visa sponsorship is available for this position.
Title: Field Service Technician
Sector: Engineering
Duration: Permanent
Location: Sydney, Australia
Role Responsibilities
Repair and maintain laundry equipment
Install into commercial and industrial sites
Fault find and troubleshoot as required
Provide an excellent customer service at all times
Endorse company products
Professionally represent the employing company
Requirements
Education:
Electrical/Mechanical trade qualification
Unrestricted electricians license or relevant experience
Skills and experience:
5 years of experience in a related field
Technically capable of interpreting electrical schematic diagrams/drawings
Familiar with health and safety regulations
Holding a valid and in date driving license is mandatory
For international applicants requiring visa sponsorship, you must meet the requirements as set out by the Australian Department of Home Affairs, including but not limited to passing an English proficiency exam
Benefits
Visa sponsorship (if required)
Skills Provision is an ethical international recruitment agency, as such our adverts do not discriminate with regards to age, race, gender, colour, creed, religion, sexual orientation, disability and nationality.
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