Customer Service Representative- Support

Want to make a real difference for a respected Australian brand built on real, hard-working people? People who not only understand true partnership but also believe in out-caring and out-working our competitors, all in the name of serving our customers?

At Tradelink, we believe in going beyond just making a sale. Our goal? To provide the best solution for every single customer and keep pace with their needs. Your role as a Customer Service Representative? Helping the Tradelink community make it happen

**The Opportunity**

Due to expansion in the company, Tradelink is extending the size and scope of our Customer Service team Reporting to the Customer Service Manager, you will play an important part in providing a seamless customer experience and be the primary point of contact for our customers.

You will be trained to have a diverse knowledge of Tradelink's products and promotions so you can best serve customers. Thrive in a great team while being supported by Tradelink and the Fletcher Building Group.

As a Customer Service Representative, here's what a typical day might look like for you:

- Handle inbound and outbound enquiries, as required, and within the time frame and quality standards.
- Act as the first point of contact, de-escalation and resolution for all customer service queries
- De-escalate, resolve and follow up on complaints from customers, without directing the customer elsewhere
- Develop and maintain a thorough understanding of service/product, processes, systems and promotions
- Deliver industry leading customer service that differentiates Tradelink from our competitors.

**Ready for the challenge? Here's what you'll need**

At Tradelink, we have the resources and a supportive environment to help you perform at your best. We are looking for a team player with strong communication and problem-solving skills.
- Highly developed conflict de-escalation and resolution skills
- Ability to build rapport, negotiate and form relationships and integrate diverse groups
- Passion for putting customer first and providing a world class service experience
- To be a team player: hard-working, approachable and ready to get the job done

Above all, you'll really care about your work and the people, and delivering results that matter.

**Why Tradelink? Real People, Always.**

We're a well-respected Australian brand built on real, hard-working people. There are so many stories of Tradelink people doing great work and progressing in the business - either stepping up, moving across or growing right where they are. And you can do that too, here at Tradelink. Here's why our people love working at Tradelink:

- ** It's the people** - they're the best in the business, but they've never forgotten what the word 'team' means.
- ** It's the relationships** - people who understand true partnership; they help and protect each other because they know we're better together.
- ** It's the opportunity** - with branches across the country and a support office that's invested and evolving, the opportunities are endless.
- ** And we love the challenge** - Tradelink people have the guts and heart to be bold. And we hope you will too. Because here your successes will be seen and you'll feel every win.

On top of that, we offer some great benefits for you:

- An incentive programs
- Staff discounts including banking, optical, health insurance and of course with Fletcher Building businesses
- A parental leave scheme with 26 weeks of full pay for primary carers and 4 weeks full pay for secondary carers
- Access to a company share scheme with free award shares
- Leadership development opportunities including formal programs, coaching, mentoring and an education fund enabling you to chose your own career development options

Ready to put your hand up and make your career happen, the Tradelink way?

If this is you,
**APPLY TODAY