Field Service Engineer

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile.
With more than 28,000 employees who make the world better every day, we know we have something special.
Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work.
And if that's you we would love to have you join us
Job DescriptionAs a Field Service Engineer, you will provide customer support and engineering services through small projects, on-site installations, troubleshooting, service, and equipment repair.
You will work with our customers to maintain efficient and productive manufacturing systems.We are looking for someone with vision, creativity, technical engineering expertise, and a willingness to travel.
You can ensure that all parts of a system work together to perform the desired application.
We are looking for ownership of complete systems or solutions, including Rockwell Automation (RA), third-party, and user components—not just individual parts.
You will also increase the application of the full RA product portfolio to meet customer needs.Your Responsibilities:Perform field service work, including:Engineering assistance (application, programming specifications)Installation, startup, integration, system optimization, maintenance, and warranty implementationTroubleshoot hardware and software issues on-siteProvide technical assistance and coordination of RA products and systems:On-site analysis and specification preparationHardware configuration and system/product applicationProgramming supportProject coordination between customers, OEMs, sales, and product divisionsTechnical support for field start-up, integration, and maintenanceDocumentation and reportingThe Essentials - You Will Have:University degree in Engineering (Bachelor of Engineering or equivalent) or trade qualification with additional tertiary educationValid Australian Driver's Licence5+ years of engineering and field experienceDeliver technical presentations to all partnersBackground in automationUnderstanding of PLC systems and networkingMust have the following:VCAT2 or higher qualificationExperience with Variable Speed Drives (VSDs)Experience with FactoryTalk software packagesDetailed knowledge of OT networks and switch configurationA Grade Electrical LicenceThe Preferred - You Might Also Have:Experience as a Control Specialist or Power SpecialistExperience working with sales teams and customersStrong and collaboration skillsMature, enthusiastic, team-oriented, and customer-focusedOn-site experience in the Mining or Oil & Gas sectorsWhat We Offer:Our benefits package includes ...Comprehensive mindfulness programs with a premium membership to CalmVolunteer Paid Time off available after 6 months of employment for eligible employeesCompany volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.Employee Assistance ProgramPersonalized wellbeing programs through our OnTrack programOn-demand digital course library for professional development... and other local benefits
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.
You may be just the right person for this or other roles.
#LT-Hybrid #LT-CT1
#J-18808-Ljbffr