National Operations Manager

3 days ago

Melbourne, Victoria, Australia Human Solutions Group Full time

With a focus on quality of service for there clients and people
- Nationally focused role
- Excellent team to join

Our client's company has been a leader in the commercial cleaning industry for over 10 years. With a focus on quality of service for their clients and people, they are growing rapidly as a Nationally operating business.

Reporting to Head Office, this role will take responsibility for contract management and service delivery across a specific Melbourne area for a national cleaning service provider.
The position will focus on the profitable management of cleaning contracts whilst ensuring services are delivered to the specified quality standard and to enhance the company's reputation as a premium service provider and risk manager.
The role will involve:
Understanding our contractual responsibilities in servicing each contract
Building relationships with our customers and responding to their requirements
Managing site managers and cleaning teams responsible for each individual site
Ultimate responsibility for delivering the required quality standard across the portfolio, ensuring that all services are delivered within our framework for occupational health, safety and sustainability.
Maximizing company profitability in achieving the above
Work hours are flexible to achieve business objectives, however success in this role may involve some commitment to working outside standard business operating times.

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