Customer Care Consultant

Attractive team member discounts, employee benefits, incentives, shares & more
- Join Wesfarmers and enjoy job security and work/life balance (no weekends)
- Supportive management, great team culture and career development opportunities

**YOUR OPPORTUNITY**

We are on the hunt for a confident and proactive **Customer Care Consultant** to join our small but close-knit team of 5 who are based in our **Carole Park** **QLD** office.

This isn't just your standard customer service role, no two days will be the same while you support our **Construction** and **Government** clients with a variety of enquiries, and it's a great chance to expand your skills and knowledge and take your career to the next level

In this challenging and rewarding role you will proactively look for solutions that drive the right outcome for both our customers and business. Our supportive management and team will empower you to perfect your customer service skills, investigate issues and escalations, and harness your problem-solving techniques to reach quick and successful outcomes.

What your new role entails:

- Process orders, action requests (many of which are urgent), and investigate/resolve order issues and invoice disputes
- Action quote requests/tenders (of high dollar value) for a various infrastructure/projects, sourcing parts, and calculating freight charges for large orders
- Collaborate with Project Managers, National Strategic Account Managers and other stakeholders
- Action customer requests quickly, take ownership of enquiries, and find fast resolutions within allocated timeframes
- Understand individual needs of our clients and nurture relationships

What you'll bring with you:

- Proven experience in a fast pace customer service role essential
- Proactive customer and solutions focused mindset, thinking outside the box to achieve results
- Amazing organisation skills with a high level of attention to detail
- Ability to prioritise and confidently manage urgent and sometimes challenging client enquiries
- A strong understanding of Microsoft and/or Cloud based CRM programs
- A great team work mindset, with excellent stakeholder management skills
- Clear verbal and written communication skills are a must

**CULTURE & BENEFITS**

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Competitive permanent salary and incentives
- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Attractive Wesfarmers share plans every year
- Flexible working with access to our 'All Can Flex' program
- Ability to purchase up to 4 weeks' additional annual leave
- Highly successful Refer-A-Friend program - earn up to $2,000 for each referral
- Regular team events, celebrations, birthdays, milestones and BBQs
- Further Wesfarmers discounted offers from over 300 corporate partners
- Generous paid parental leave
- Free onsite free parking and more

**OUR STORY**

Blackwoods is Australia's leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world's best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let's help more people build a better Australia.

**NEXT STEPS**

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