Intelligence Analyst

Join a dynamic high-tech environment
- Make a difference and help us to enable a safer world
- Great opportunities for career growth and progression

**About the role**:
Our Tradecraft team will partner with our Account Directors to focus on a target group of customers to provide compelling pre-sales demonstrations, and trial experiences. Further, they will produce thought leadership content alongside our marketing team and ensure that they are product experts across the Fivecast product suite.

**Responsibilities**:
Product Expertise:

- Develop and maintain expert knowledge of the entire Fivecast product suite
- Develop and maintain engaging, mission relevant content - for use in demos, trials, flash briefs, whitepapers, conference presentations etc
- Provide technical input to Sales on license sizing, user tiers/numbers, similar customer's usage patterns
- Advise customers on technical integrations (SSO, APIs, etc) without escalating to Product Dev or DevOps.
- Provide customer and competitor intelligence feedback to the Product development team in accordance with the defined product management processes

Product Demonstrations:

- Develop and maintain realistic & relevant scenarios for software demonstrations
- Prepare for, schedule & conduct engaging software demonstrations with our customers
- Be accountable for conversion of software demonstrations to trials or customers

Customer Trials:

- Develop and maintain realistic & relevant scenarios for software trials
- Schedule & conduct software trials/PoCs with our customers to demonstrate applicability to specific customer use cases
- Provide instructor-led quick-start training to trial participants
- Pro-actively monitor and assess usage and trial user success
- Working with the Account Executive, develop trial reports for dissemination to the Trial Champion
- Be accountable for conversion of software trials to customers

Thought Leadership:

- Develop and maintain understanding and insight into our customer's mission, challenges and issues
- Work with marketing to draft thought leadership content (flash briefs, blogs, industry briefs, etc)
- Attend Fivecast sponsored industry events & conferences in support of account executives

Customer Onboarding & Success:

- Ensure all new customers are on-boarded in a consistent manner
- Schedule & conduct customer on-boarding for new customers, consistent with the defined processes
- Schedule initial user training sessions for customer user base with Training Specialists
- Conduct regular customer success check-in calls
- Review usage statistics & report customer health to account executive & sales leadership
- Supporting our Training Specialist to ensure customers are all trained

**Requirements**:

- Australian Citizenship
- Bachelor's degree in National Security studies, Criminal Intelligence, Political Science, Business, Economics, International Relations, or Foreign studies
- 3+ years' of relevant experience in as an Intelligence Analysis, Collection Specialist, Targeting, Personnel Security Vetting or related fields
- Experience within some of the below areas:

- within an intelligence, law enforcement, or other agency/organization with an intelligence analysis or assessment function
- leveraging intelligence collection and analysis software or commercially available data sets in support of the intelligence process
- Solid understanding of current APAC national security, counter terrorism, counter-intelligence, cyber threats, and border security issues
- Excellent verbal and written communication and stakeholder management skills
- Proactive and organized, with the ability to meet deadlines and work with a high level of autonomy
- Strong critical thinking and problem-solving skills

Desirable Criteria:

- Formal intelligence analysis training
- Awareness of APAC national security interests
- Security Clearance: NV1

**About Fivecast**

Fivecast is a world-leading provider of cutting-edge digital intelligence solutions. We enable the world's most important public and private organizations to explore masses of data and uncover actionable insights, critical to protecting global communities.

As a growing tech company with over 150 people globally, all team members are provided with the opportunity to directly contribute to our success, participate in the development of new and emerging technologies and grow their career in a challenging and dynamic high-tech environment. We are headquartered in Adelaide, Australia with teams in Canberra, Virginia USA, and London UK.