Collections Consultant

2 weeks ago

Sydney, New South Wales, Australia Macquarie Bank Limited Full time

Administration & Support, Credit, Lending / Leasing / Retail BankingJoin a high-performing collections team and utilize your customer service skills and problem-solving ability to deliver positive outcomes for both Macquarie and our clients.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities.
We are a global financial services group operating in 34 markets with 55 years of unbroken profitability.
You'll be part of a friendly and supportive team where everyone - no matter their role - contributes ideas and drives outcomes.
What role will you play?
Our Collections team engages with Macquarie customers who have recently missed payments on their contracts.
You will be responsible for day-to-day collections to reduce delinquency through effective communication, negotiation skills, and decision-making.Working in a fast-paced contact centre environment, you will liaise with customers primarily over the phone and via email, resolving matters of outstanding arrears.
You will confidently and effectively negotiate results that are commercially viable and in line with Debt Collections Guidelines and internal processes.
What you offer Ability to meet deadlines and multitaskCapability to utilize both phone and web-based chat simultaneouslyLearning mindsetClient service focusWe love hearing from anyone inspired to build a better future with us.
If you're excited about the role or working at Macquarie, we encourage you to apply.
About Banking and Financial Services Banking and Financial Services is our technology-driven retail bank.
You will be part of a team supporting clients to achieve their full potential-whether that's buying a home, growing a business, or investing to manage wealth.
Our commitment to diversity, equity, and inclusion We are committed to fostering a diverse, equitable, and inclusive workplace.
We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background.
We welcome further discussions on how you can feel included and belong at Macquarie during our recruitment process.
To learn more, contact our team by clicking here.Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements.
If you require additional assistance, please let us know in your application.

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