First Fit Manager

**Company Description**
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.
**Job Description** Key Responsibilities**

**Strategic Planning and Forecasting**
- Develop and implement short term and long-term business growth strategies to achieve sales targets.
- Provide accurate monthly, quarterly, half yearly and annual business forecasts.
- Own metrics to analyse and track business performance (market share / penetration, competitiveness, cost analysis; market, product, service strategy requirements) and communicate them with internal departments as and when required.

**Sales**
- Constantly review and manage OEM and EPC relationship towards a win/win partnership with the long-term objective of increasing John Crane product installed base.
- Generate a growth in existing OEM client base and develop new business to meet and exceed budgetary & strategic requirements within the Australian and New Zealand markets.
- Ensure that all sales transactions are profitable and adds to JCA's bottom line.
- Make regular customers visits to enhance relationships and to provide regular updates of products and service offerings.
- Build excellent account relationships to maximize John Crane products and services perception.
- Identify sales potential, upcoming projects and market competition trends.
- Provide excellent customer service by reviewing, evaluating and communicating so as to meet and exceed customer expectation.
- Develop continuous innovation in our total solution offering utilising John Crane's footprint to differentiate John Crane in the market place.
- Work closely with the internal John Crane network primarily winning new projects, whether through OEM or intercompany.
- Coordinate and liaise with various John Crane offices and departments on projects to ensure that communications and transactions are handled in the most expedient and efficient manner.
- Coordinate and update project information to other JC offices for necessary action.
- Generate monthly project reports to immediate supervisor for projects within Australia & New Zealand.
- Monitor orders to ensure that all necessary requirements such as documentation, specification, etc. pertaining to the order are met.
- Identify risk of all commercial terms involved to ensure that any penalties that need to be addressed are done so without delay prior to any acceptance of order.
- Liaise with internal departments such as engineering, purchasing, service and workshop to resolve any problem related to specification, deliveries, technical support and customer satisfaction, including expediting urgent orders.
- Keep abreast of market developments, especially new projects through networking with End User, OEM, EPC, other industry suppliers and ensure that updates/trends are freely communicated to all internal clients.

**Reporting**
- Provide required (ad hoc, weekly, monthly and quarterly) market and sales reports to the General Manager and the Strategic Management Team (SMT).
- Ensure that all sales information (Company level, business unit level and individual level) is reported on and communicated on a daily, weekly and monthly basis.

**Travel Requirements**
- It is anticipated that that incumbent will be expected to travel to key client sites in remote locations on an as required basis.
- The role is customer facing and a high degree of face-to-face customer engagement is required.

**Qualifications**
- Degree qualified in Mechanical Engineering or equivalent work experience in a similar capacity
- Proven experience in a Sales Management or Business Development capacity
- 5+ years sales experience in a mechanical engineering, oil & gas or petrochemical related environment
- Knowledge in the rotating equipment, such as pump, compressors and pressure vessel or servicing of such related equipment
- Current Drivers Licence & Passport
- Professional and business focussed.
- Adaptability, initiative, committed and commercial awareness.
- Ability to plan, prioritise and organize w