Technical Support Lead

17 hours ago

Brisbane, Queensland, Australia Robert Half Full time

Organization on the cutting edge of technology with a mission driven purpose.

**The Company**
***
Robert Half are partnered with an innovative and forward-thinking organization that prides itself on being at the forefront of cutting-edge technology. They are market leaders in their field and play a pivotal role in research and education within Australia. They are currently looking for a skilled Technical Support Lead to join the team to assist in leading the Operations Centre team

**The Role**
- Assist in leading a team of geographically spread technicians.
- Lead daily stand-ups to ensure issues are prioritized effectively.
- Lead day-to-day operations and manage ticket queues of the team.
- Ensure all team members are well trained and provide development opportunity.
- Ensure SLAs are maintained and represent the face of IT support to internal and external clients alike.
- Assist in creating, developing, maturing, and maintaining documentation.

**Your Profile**
- Experience having mentored and lead IT teams previously.
- Understanding of ITIL processes and meeting SLAs.
- Strong ability to mentor, guide and develop team members.
- Good technical ability across Microsoft, MacOS & iOS products.

**Key Benefits**
- 2-3 days WFH
- Growth and self-development opportunities
- 17% Superannuation
- Generous leave packages
- Work alongside an energetic, friendly, and committed team

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