Kyc Customer Service

4 days ago

Sydney, New South Wales, Australia Hays Full time

Start your career in risk for one of Australia's best loved banks

**Your New Company**:
We are partnering with one of Australia's best loved banks on a huge project that will see you assisting millions of customers on their financial journey. This bank is renowned for their culture, career opportunities and their commitment to diversity and flexibility. You'll be joining a brand-new dynamic customer service team with long-term opportunities to grow within the role and the bank.

**Your New Role**:
Your new role will be a predominantly phone-based position, leveraging off your fantastic customer service skills to make outbound calls to customers regarding their account information. Your key responsibilities will include:

- Keep up to date with all relevant regulatory and policy changes to ensure fantastic customer experience
- Auditing customer documents and providing advice to meet customer needs and provide support for service issues
- Ensure all activity and associated administration is consistent with bank regulations (including AML etc).

**What You'll Need to Succeed**:

- Previous banking, KYC or risk, contact centre experience is highly desirable for this role
- Contact centre (especially in a regulated industry) or those with outbound call experience
- Open to all other customer service experience, we encourage everyone with fantastic communication and a passion to get into banking to apply
- The ability to work in a full-time role, 38 hours a week Monday - Friday. Hours will either be 0800-1700 or some roles may be a rotating roster between 0800-2000
- Comfortable in an outbound contact centre environment that is heavily regulated with the importance of customer verifications

**What You'll Get in Return**
- Ongoing contract for one of the biggest banks in Australia
- $33.34ph + super
- Comprehensive training that will see you turn into a KYC specialist. Ongoing support and mentoring from team leaders and managers as you progress within your role
- Working in a brand-new large team with huge opportunity for growth and development, fantastic support and access to become an expert in the area of banking risk.
- September start date pending completion of background checks

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